Summary
Overview
Work History
Education
Skills
Timeline
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Brayden Micallef

Komoka,ON

Summary

Service-oriented individual focused on delivering exceptional customer experiences to drive consistent revenue and brand growth. Coordinates resources to meet expected business and customer demands. Sales and Marketing background. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

8
8
years of professional experience

Work History

General Manager

GolfNorth
Arkona, ON
01.2022 - 11.2023
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed service and sales strategies to improve retention and revenue.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed brand marketing plan strategies to increase brand awareness.
  • Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
  • Designed sales and service strategies to improve revenue and retention.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Assistant Director of Golf

Widder Station Golf Club
Thedford
05.2021 - 01.2022
  • Managed schedules by completing work accurately and on time.
  • Cultivated and maintained relationships to promote positive work culture.
  • Directed special projects and daily operations.
  • Mentored new employees on industry practices and business operations.
  • Oversaw events, venue scheduling and execution.
  • Formed and sustained strategic relationships with customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Achieved company growth and brand development through market expansion and sales.

Marketing & Corporate Sales Intern

London Knights
London, ON
05.2020 - 03.2021
  • Facilitated growth and increased brand awareness by working with sales and marketing team to build and maintain key business relationships.
  • Performed research to analyze customer behavior, purchasing habits, trends and preferences.
  • Prepared reports for internal and competitor campaigns.
  • Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
  • Managed social media platforms and utilized metrics to increase engagement and campaign performance.
  • Worked closely with senior management to implement strategic communications plans and marketing initiatives.
  • Implemented initiatives to increase brand awareness and engagement with target audience.

Pro Shop Attendant

FireRock Golf Club
Komoka, ON
04.2016 - 05.2020
  • Aided customers based on needs and preferences of golf equipment and merchandise
  • Oversaw purchases and received and processed cash or credit payment.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced customer satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to customers concerns.
  • Answered telephones and greeted visitors to assist, while focusing on improving the customers experience and brand perception.

Education

Bachelor of Sport Management Honours - Sport Management

Brock University
St. Catharines, ON
04.2021

Skills

  • Originality and Creativity
  • Staff Development
  • Social Media Digital Marketing
  • Data Tracking and Trend Analysis
  • Event Planing & Execution
  • Product Management and Branding
  • Customer Service
  • Team Collaboration
  • Verbal and Written Communication
  • Problem Solving

Timeline

General Manager

GolfNorth
01.2022 - 11.2023

Assistant Director of Golf

Widder Station Golf Club
05.2021 - 01.2022

Marketing & Corporate Sales Intern

London Knights
05.2020 - 03.2021

Pro Shop Attendant

FireRock Golf Club
04.2016 - 05.2020

Bachelor of Sport Management Honours - Sport Management

Brock University

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Brayden Micallef