James Taylor
St. Catharines,ON
Summary
Customer-oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Successfully led the worst performing store to "Most Improved", going from 50th place to 3rd place within 1.5 years
Overview
28
28
years of professional experience
Work History
General Manager
Leon's Furniture
Niagara On The Lake
07.2007 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Operations Manager
Nucomm International
St. Catharines
01.2000 - 06.2007
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Assisted in recruiting, hiring and training of team members.
Consumer Services Assistant
Norris Whitney Communications
St. Catharines
06.1998 - 06.2000
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
Education
Sales And Marketing - Sales And Marketing
Niagara College
Welland, ON06.2000
Skills
- Originality and Creativity
- Financial Management
- Finance and Accounting Oversight
- Microsoft Access
- Financial Statement Review
- Problem Anticipation and Resolution
- Sales Tracking
- Corporate Social Responsibility
- Department Oversight
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Customer Service
- Sales Activities
- Focus and Follow-Through
- Sales Promotion
- Cost Management
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of anywhere from 50 to 300 staff members.
- Managed a store that exceeded company expectations in every category (Winnipeg,MB)
- Increased sales by 7.5% by coaching department managers on new merchandising standards.
- Successfully recruited for all departments, including 8 outside hires who now lead their own stores
- Achieved the Number 1 and Number 3 national store ranking within 3 years.
- Exceeded monthly store sales goals 8 months in a row.
Timeline
General Manager
Leon's Furniture
07.2007 - Current
Operations Manager
Nucomm International
01.2000 - 06.2007
Consumer Services Assistant
Norris Whitney Communications
06.1998 - 06.2000
Sales And Marketing - Sales And Marketing
Niagara College