BRANDY STOREY
CHILLIWACK,Canada
Summary
Knowledgeable Shelter Worker known for compassionate care and effective support in high-stress environments. Demonstrated ability to manage diverse client needs and resolve conflicts, ensuring safe and welcoming shelter atmosphere. Proven skills in crisis intervention and empathetic communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher
Chilliwack Taxi
01.2006 - Current
- Independently manage an office with six phone lines and coordinate up to thirty drivers
- Maintain strong customer relationships over the phone with various companies, including government agencies
- Handle aggressive customers effectively and respectfully, ensuring a positive customer experience
- Create and manage driver rotation schedules using Microsoft Excel to optimize operations
- Delivered professional dispatcher service and transportation for Chilliwack Taxi on a flexible, off and on as needed part-time basis (2006–Present).
Office Administrator
Sigma Health Centre
11.2024 - 01.2025
- Provide professional office reception services and patient support
- Collect and process urine analysis samples following proper protocols
- Book and coordinate patient appointments efficiently
- Maintain organized patient records and scheduling systems
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Lead Hand | Personal Support Worker
Salvation Army
10.2017 - 12.2024
- Manage and oversee the support team, ensuring efficient and effective operations
- Assign and designate daily tasks to team members, maintaining a well-organized workflow
- Provide compassionate care and demonstrate sensitivity when interacting with clients
- Utilize excellent problem-solving skills and adapt swiftly to various situations to meet client needs and organizational goals.
- Conducted housekeeping & laundry duties to maintain a clean and comfortable living space for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
Education
Tourism & Hospitality - Cruise Ship Operations And Guest Services.
Sprott Shaw College
Chilliwack, BC2005
High School Diploma -
Sardis Secondary School
Chilliwack, BC06-2004
Skills
- Team leadership
- Proficient conflict resolution
- Confidentiality and privacy
- Active listening
- Behavioral support
- Meal planning and preparation
- HIFIS
- Cultural sensitivity
Accomplishments
- Used HIFIS database to manage client intake, case files, and incident reporting.
- Supervised team of four staff members.
- Achieved smooth shelter operations by completing administrative records and resident support tasks with accuracy and efficiency.
- Documented and resolved resident disputes which led to safer communal living conditions.
- Achieved smoother shelter operations through effectively helping with intake processing and documentation.
Languages
English
Professional Working
Certification
- Nonviolent Crisis Intervention (NCI) Chilliwack Inclusion Society
- First Aid Training - 2024
- Mental Health First Aid (MHFA), MHFA Standard
Timeline
Office Administrator
Sigma Health Centre
11.2024 - 01.2025
Lead Hand | Personal Support Worker
Salvation Army
10.2017 - 12.2024
Dispatcher
Chilliwack Taxi
01.2006 - Current
Tourism & Hospitality - Cruise Ship Operations And Guest Services.
Sprott Shaw College
High School Diploma -
Sardis Secondary School
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