Brandy Miller
Motel Manager
Palmerston,ON
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
25
25
years of professional experience
Work History
Motel Manager
Pike Lake Golf Centre Limited
03.1999 - 03.2024
- Evaluated and promptly resolved lodging facility operational issues.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Overhauled safety protocols, ensuring A secure environment for guests and employees.
- Increased customer service ratings through personable service.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Managed daily operations for better customer service and increased revenue.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Developed and implemented promotional strategies to increase occupancy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw day-to-day operations of 20-room hotel with staff of 15 employees.
- Supervised team of 4
- front desk agents and helped to resolve issues arising during shifts.
Golf Pro Shop Assistant
Beacon Hall Golf Club
04.2016 - 10.2018
- Maintained clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Wrapped, boxed and weighed bakery department products.
- Supported Golf Pro with lesson scheduling and coordination, increasing student enrollement and retention rates.
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
- Modeled professional conduct and safe working habits throughout club and encouraged others to follow safety protocols.
- Assisted in planning and execution of seasonal sales events, attracting a larger customer base and increasing overall pro shop revenue.
Education
General Diploma - Travel Merchandising
Sir Sandford Fleming College
Peterborough, ON05.1994
High School Diploma -
Norwell District Secondary School
Palmerston, ON01.1991
Skills
- Reservations Management
- Telephone Etiquette
- Interviewing and Hiring
- Inventory Management
Languages
English
Professional Working
Additional Information
I am a hard worker looking for a new job opportunity after many years in the same job. I feel I would bring many skills including hard work, determination, multi taking, great customer service, and team work to your business.
Timeline
Golf Pro Shop Assistant
Beacon Hall Golf Club
04.2016 - 10.2018
Motel Manager
Pike Lake Golf Centre Limited
03.1999 - 03.2024
General Diploma - Travel Merchandising
Sir Sandford Fleming College
High School Diploma -
Norwell District Secondary School
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