Brandon Steward
Oxnard
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Special Services Associate
The Home Depot
Arvada, CO
08.2024 - 07.2025
- Assisted customers with product inquiries and special service requests.
- Collaborated with team members to maintain organized merchandise displays.
- Handled customer transactions efficiently using point-of-sale systems.
- Supported inventory management by restocking shelves and conducting counts.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Received and inspected incoming merchandise for quality and accuracy.
- Operated warehouse equipment, including forklifts and pallet jacks, ensuring safety compliance.
- Organized products in designated storage areas to optimize space and accessibility.
- Prepared and packaged products for shipment, ensuring compliance with quality standards.
- Assisted in resolving order discrepancies by communicating effectively with customers and suppliers.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Shift Supervisor
CVS Pharmacy
Round Rock, TX
10.2021 - 06.2024
- Supervised daily operations and ensured compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and operational tasks.
- Managed inventory levels, reducing stock discrepancies through effective monitoring processes.
- Coordinated scheduling for staff to optimize coverage during peak business hours.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Dispensed medications accurately while adhering to safety protocols.
- Assisted pharmacists in preparing and labeling prescriptions efficiently.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Meat Team Member
Whole Foods Market
Austin, TX
08.2018 - 09.2021
- Trained new team members on meat preparation and safety protocols.
- Ensured product freshness and quality through regular inventory checks.
- Assisted customers with product selection and provided cooking recommendations.
- Collaborated with team to maintain cleanliness and compliance with health standards.
- Monitored stock levels and communicated needs for replenishment to management.
- Reduced waste by accurately cutting, trimming, and portioning meat products for optimal presentation and sales.
- Educated customers on proper cooking techniques for various cuts of meat, enhancing their meal preparation experiences at home.
- Supported store promotions by creating visually appealing displays that showcased featured meats and specials.
- Operated specialized equipment such as slicers, grinders, and scales in a safe manner to prepare various cuts of meat for sale.
Education
High School Diploma -
Stony Point High School
Round Rock, TXSkills
- Strong organization
- Money handling
- Complaint handling
- Retail loss prevention
- Inventory control and record keeping
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Special Services Associate
The Home Depot
08.2024 - 07.2025
Shift Supervisor
CVS Pharmacy
10.2021 - 06.2024
Meat Team Member
Whole Foods Market
08.2018 - 09.2021
High School Diploma -
Stony Point High School