JENNIFER BOHLIN

• Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
• Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
• Oversaw inventory management for specialized equipment needed during the execution of various projects.
• Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
• Utilized software such as order up, microsoft, and chrome to maintain company's database of key information.
• Operated cash register and assisted co-workers with complex transactions such as large contractor sales and returns.
• Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
• Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
• Participated in cross-functional teams focused on improving overall company performance through targeted special initiatives.
• Maintained up-to-date knowledge of industry trends and developments, applying insights to enhance the relevance of our special services offering to clients.
• Kept detailed records of all transactions and communications related to special services, ensuring accuracy and accountability at all times.
• Oversaw financial sales to monitor compliance with legal requirements and company policies.
• Created, updated and followed up on [Type] contact and sales records.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

RECEIVING Maintained clean and organized receiving area for optimized workflow and reduced clutter or obstructions.

• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Partnered with representatives from different carriers to arrange materials shipments.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

SALES/MERCHANDISING Helped customers locate products and checked store system for merchandise at other sites.

• Prepared merchandise for sales floor by pricing or tagging.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.