Brandon Song
Ottawa,Canada
Summary
Auto Claims Adjuster II at Intact Insurance with strong expertise in insurance regulations and customer service. Successfully managed over 150 claims simultaneously, ensuring compliance and accuracy. Bilingual in English and Korean with skills in market analysis and time management, consistently achieving results in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Auto Claims Adjuster II
Intact Insurance
01.2021 - 12.2024
- Monitoring and handling over 150 claims at a time.
- Experience in data entry and payments.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Prepared detailed reports summarizing all aspects of the claims process.
- Determined liability based on facts gathered from investigations.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Managed multiple cases simultaneously while meeting established deadlines.
Insurance Sales and Activation
TD Bank
01.2020 - 06.2021
- Activating credit cards for customers and selling insurances.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Customer Service Representative for TD Direct Investing
Millennium 1 Solutions
01.2019 - 06.2020
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Server
Mugoonghwa Garden
Ottawa, Canada
01.2018 - 08.2019
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Market Research Interviewer
Elemental Data Collection Inc
01.2017 - 09.2018
- Developed survey questionnaires according to the objectives of the research project.
- Collaborated with other departments in order to develop strategies based on gathered market intelligence.
- Utilized online survey tools such as Survey Monkey, Qualtrics. to collect market data.
Server
Sushime
Ottawa, Canada
01.2015 - 09.2016
- Ensured that each guest was served courteously, quickly, and efficiently.
Store Clerk
McLaughlin Foods
Kingston, Canada
01.2007 - 09.2009
- Work as a cashier in a fast-paced environment with minimal supervision.
- Handle cash and operate debit, ATM and lottery machines.
- Interact with business clients in ordering and receiving products.
Education
Business Administation - Marketing
Algonquin College
06.2025
Completed -
Bayridge Secondary School
01.2012
Skills
- MS software
- Market analysis
- Interpersonal skills
- Written communication
- Oral communication
- Bilingual
- Adaptability
- Customer service skills
- Insurance regulations knowledge
- Time management
- Teamwork and collaboration
School And Community Involvement
- Embassy of Korea, Organizer, 09/01/16, 12/31/19, Organizing fundraisers and connection events for the Embassy of Korea.
- Liberal Party Fundraising Events, Organizer, 09/01/18, 12/31/18, Organizing and assisting fundraising events.
- University of Ottawa Korean Student Association, President, Financial Director, 05/01/14, 12/31/16
- Martha’s Table, Volunteer, 02/01/10, 01/01/13, Serve food to the customers., Take food order from customers., Clean and scrape dishes., Assistance in cooking.
- Student Volunteer, 05/01/09, 01/01/12, Participation in the Relay for Life., Participation in 30 Hour Famine for six years (09-14)., Participation in Youth Philanthropy Initiative.
Languages
English
Professional
Korean
Professional
References
References available upon request.
Timeline
Auto Claims Adjuster II
Intact Insurance
01.2021 - 12.2024
Insurance Sales and Activation
TD Bank
01.2020 - 06.2021
Customer Service Representative for TD Direct Investing
Millennium 1 Solutions
01.2019 - 06.2020
Server
Mugoonghwa Garden
01.2018 - 08.2019
Market Research Interviewer
Elemental Data Collection Inc
01.2017 - 09.2018
Server
Sushime
01.2015 - 09.2016
Store Clerk
McLaughlin Foods
01.2007 - 09.2009
Business Administation - Marketing
Algonquin College
Completed -
Bayridge Secondary School
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