Brandon Smith
Dartmouth,NS
Summary
Versatile and results-driven professional with a proven track record at Quest Society, adept in relationship building and problem-solving. Excelled in enhancing client satisfaction and safety, showcasing a strong work ethic and computer skills. Achieved significant improvements in operational efficiency and client trust through strategic leadership and effective communication. Can work well with my coworkers with minimal supervision.
Overview
20
20
years of professional experience
Work History
Residential Rehabilitation Worker
Quest Society
11.2019 - Current
- Assisted Residents daily needs in a small options home by helping with their daily hygiene, cooking for them, cleaning, taking them out in the community to their programs, doctors appointments, helped to budget their money.
- Administered Medication to the residents.
- Completed the monthly fire drills in the home.
- JOHSC Rep. for the house.
- Van Training instructor for the new hires.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Service Appointment Coordinator
Colonial Honda
11.2017 - 10.2019
- Maintained detailed records of client interactions, ensuring seamless hand-off to service staff upon arrival at the dealership.
- Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
- Monitored technician workload distribution, making adjustments as needed to maintain balance across the team.
- Reduced no-show rates by implementing a system of courtesy reminder calls and follow-up communications.
- Booked in customers for safety recalls and car maintenance appointments.
Assistant Store Manager
Fishermans Market
01.2010 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Ordered product for the store.
- Shipped orders to customers across Canada
- Completed the monthly inventory.
- Helped with advertising.
Fast Food Supervisor
A&W
10.2004 - 01.2010
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Ordered product for the store.
- Helped with Month end inventory.
Education
Quest Society Core Competencies
Diploma - Foundations of Disability Studies
NSCC
Dartmouth05-2025
Skills
- Reliable and strong work ethic
- Problem-solving
- Attention to detail
- Heavy lifting
- Verbal and written communication
- Safety and compliance
- Relationship building
- Computer skills- Certificate in typing
- Willingness to learn
- Positive attitude
- Following instructions
- Training and mentoring
Timeline
Residential Rehabilitation Worker
Quest Society
11.2019 - Current
Service Appointment Coordinator
Colonial Honda
11.2017 - 10.2019
Assistant Store Manager
Fishermans Market
01.2010 - 10.2017
Fast Food Supervisor
A&W
10.2004 - 01.2010
Quest Society Core Competencies
Diploma - Foundations of Disability Studies
NSCC
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