Brandon Humby
St. John's,NL
Summary
A Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at SMP Data where I excelled in problem resolution and customer service. Leveraging critical thinking and Microsoft Office Suite proficiency, I consistently resolve customer inquiries, boosting satisfaction rates. Skilled in building rapport, my approach has significantly improved client relations and operational efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SMP Data
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Home Support Worker
Angel Of Hope Home Care Agency Inc.
110 Higgins Line, St. John's, NL A1B 2Y6
08.2022 - 07.2023
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
Home Support Worker
Provincial Health & Home Care
824 Conception Bay Hwy, Conception Bay South, NL
08.2019 - 07.2023
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
Sunny Brae Flower Shop
Conception Bay Hwy, Conception Bay South
06.2014 - 07.2017
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
Education
High School Diploma -
Mount Pearl Senior High
Mount Pearl, NL06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
- Problem Resolution
- Computer Proficiency
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Product Sales
- Product and service solutions
- Sales expertise
- POS systems expert
- CRM software proficiency
- Delivery Scheduling
- Technical Support
- Building rapport
Accomplishments
While volunteering with the Thrive company and the street reach program we would provide meals for the homeless shelters as well as assisting in building the gardens and maintaining them for the Autism Society of Newfoundland and Labrador
Languages
English
Native or Bilingual
Certification
- First Aid
- Certification
CPR Certification - Criminal Record Screening Certificate
- Vulnerable Sector Check
- WHMIS
References
Derek Brown/Team Lead - SMP Data (709) 693-7248
Amanda Barker/Manager - Tim Hortons
Brian H/Owner - Sunny Brae Flower Shop (braindouglas61@gmail.com)
Debbie King - PAL Aerospace (kingdebbie46@gmail.com)
Jenna Haines (709) 707-6179
Timeline
Customer Service Representative
SMP Data
07.2023 - Current
Home Support Worker
Angel Of Hope Home Care Agency Inc.
08.2022 - 07.2023
Home Support Worker
Provincial Health & Home Care
08.2019 - 07.2023
Customer Service Representative
Sunny Brae Flower Shop
06.2014 - 07.2017
High School Diploma -
Mount Pearl Senior High