Brando Hernandez
Pomona
Summary
Results-oriented General Manager skilled in P&L oversight and team leadership. Improved operational efficiency and customer satisfaction through strategic problem-solving and communication. Committed to talent development, fostering a motivated workforce that drives business success. Bilingual in English and Spanish, facilitating effective communication.
Overview
10
10
years of professional experience
Work History
General Manager
Blue Moon & Co.
Los Angeles
05.2023 - 08.2025
- Oversaw daily operations, resolved customer issues, scheduled staff, and streamlined workflow.
- Supervised 15+ employees and improved performance standards.
- Managed P&Ls, tracked expenses, and kept budgets aligned.
- Handled payroll, hiring, training, and termination.
- Coordinated with vendors to resolve delays and ensure timely delivery of services.
- Resolved customer issues including refunds, order updates, and concerns.
Project Manager
Blue Moon & Co.
Los Angeles
03.2022 - 04.2023
- Primary contact for customers during project timelines.
- Communicated with customers via phone and email during project timelines.
- Addressed customer concerns promptly to enhance satisfaction.
- Coordinated deliveries and managed vendor schedules.
Sales Lead
Blue Moon & Co.
Los Angeles
09.2021 - 02.2022
- Trained sales staff, facilitating efficient store operations.
- Conducted client follow-ups to ensure satisfaction and foster loyalty.
- Resolved customer product and service inquiries, enhancing customer experience.
Sales Associate
Blue Moon & Co.
Los Angeles
09.2020 - 08.2021
- Engaged with customers to identify and address their needs.
- Assisted customers with product selection and inquiries.
- Assisted customers with selections and resolved service inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized displays and inventory for optimal presentation.
Delivery Associate
Article
Carson
01.2019 - 01.2020
- Delivered furniture and home decor items to customers in a timely manner.
- Guaranteed accurate and safe deliveries by adhering to established protocols.
- Coordinated delivery scheduling and managed customer communication to enhance service experience.
- Communicated with customers regarding delivery schedules and instructions.
- Loaded and unloaded items safely from delivery vehicles.
Consultant
Car Wise
Inglewood
01.2017 - 01.2020
- Guided customers in selecting vehicles that met their needs and preferences.
- Completed paperwork to ensure seamless transaction processes.
- Cultivated long-term business relationships to foster customer loyalty.
Ramp Agent
Menzies Aviation
El Segundo
01.2016 - 01.2018
- Loaded and unloaded baggage from aircraft and ground transportation vehicles.
- Operated ramp equipment to assist with aircraft servicing and maintenance.
- Coordinated with flight crews to ensure timely aircraft turnaround.
- Adhered to safety protocols while coordinating team efforts.
- Operated efficiently in fast-paced environment, meeting strict deadlines.
Education
Diploma -
Central City Value High School
Los Angeles, CA05-2014
Skills
- P&L Oversight
- Budget Management
- Team Leadership
- Talent Development
- Project coordination
- Bilingual (EN/ES)
- Problem-Solving
- Conflict Resolution
- Data Accuracy
- Communication
- Budget Management
- Time management
Personal Information
Title: General Manager
Languages
- English, Native
- Spanish, Native
Timeline
General Manager
Blue Moon & Co.
05.2023 - 08.2025
Project Manager
Blue Moon & Co.
03.2022 - 04.2023
Sales Lead
Blue Moon & Co.
09.2021 - 02.2022
Sales Associate
Blue Moon & Co.
09.2020 - 08.2021
Delivery Associate
Article
01.2019 - 01.2020
Consultant
Car Wise
01.2017 - 01.2020
Ramp Agent
Menzies Aviation
01.2016 - 01.2018
Diploma -
Central City Value High School