Brandi Atkins
Redding
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Promotions Supervisor
Win River Resort and Casino
09.2022 - Current
- I am in charge of hiring and training new team members in the department and making sure all team members have the tools they need to succeed and stay on track with planning the smaller departmental promotions.
- Create a yearly budget for the department.
- Develop creative marketing materials for promotions, enhancing the overall impact of each campaign.
- Write all radio ad scripts for promotions, events and anything else that is requested.
- Inspected marketing materials to achieve consistency throughout multiple platforms.
- Conducted post-event analysis to identify areas for improvement or potential new opportunities in future promotions.
- Collaborated with local businesses/vendors to plan campaigns and giveaways.
- Worked with other marketing leaders to test and integrate a new kiosk/drawing client system. Developed tools that were used use to help train team members and guests on how to use these new systems.
Promotions Specialist
Win River Resort and Casino
02.2018 - 09.2022
- I was in charge of creating and executing promotions and drawings for multiple departments to increase play
- I wrote Standard Operating Procedures (SOP) for all promotions and drawings to be used by other departments
- I completed a monthly report of play to show the return on investment for each drawing and promotion
- I helped increase the profit from promotions by giving new ideas on different kinds of giveaways and prizes to offer to our guests that would peak interest and bring more players in for more visits to the casino
- I was integral in learning and teaching other team members how to use new software when transferring to a new kiosk/drawing client system as well as writing and continuously updating SOP's for team members to use as a guide to use these systems
Front Desk Agent
Win River Resort and Casino
01.2017 - 02.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Often assisted in completing Room Service orders
Gift Shop Attendant
Win River Resort and Casino
03.2016 - 01.2017
- I was in charge of making sales and taking inventory of merchandise in the Gift Shop
- I updated displays when new items arrived and cleaned displays daily
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
College in General Studies -
Shasta College
Redding, CA12.2015
High school diploma -
West Valley High School
Cottonwood, CA06.2015
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Customer service
- Proofreading
- POS
- Cash Handling
- Budget oversight
- Workflow coordination
- Event planning
- Event coordination
- Marketing
Timeline
Promotions Supervisor
Win River Resort and Casino
09.2022 - Current
Promotions Specialist
Win River Resort and Casino
02.2018 - 09.2022
Front Desk Agent
Win River Resort and Casino
01.2017 - 02.2018
Gift Shop Attendant
Win River Resort and Casino
03.2016 - 01.2017
High school diploma -
West Valley High School
College in General Studies -
Shasta College
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