Surya Sudarshan
Hamilton,Canada
Summary
Highly organized and detail-oriented Administrative Coordinator and Medical Esthetician with extensive experience in healthcare, medical aesthetics, and clinical administration. Proven expertise in client relations, scheduling, inventory management, and medical terminology. Adept at multitasking in fast-paced environments, with exceptional communication, problem-solving, and leadership skills. Recognized for integrity, a strong work ethic, and a commitment to delivering excellence in patient and client care.
Overview
11
11
years of professional experience
Work History
Medical Esthetician /Office Administrator
Yashoda Singh Family Medicine and Aesthetic Clinic
01.2023 - Current
- Managed front desk operations, ensuring a welcoming and efficient check-in process for patients and visitors
- Coordinated schedules for physicians and aesthetic staff, optimizing workflow and accommodating patient needs
- Addressed patient inquiries via phone, fax, and email, while handling appointment scheduling and routing communication
- Verified insurance, processed co-pays, and resolved billing inquiries to streamline financial operations
- Maintained accurate and confidential patient records in compliance with HIPAA regulations
- Monitored and restocked medical supplies and skincare products to ensure uninterrupted operations
- Provided facials adhering to the highest standards of hygiene, safety, and client satisfaction
- Resolved scheduling conflicts and patient concerns with professionalism and efficiency
ADMNISTRATIVE CORDINATOR
The Regional Municipality of Halton
01.2021 - 01.2023
- Setting up clinic for smooth functioning by Coordinating and liaising administrative support to Manager, Supervisor and staff
- Creating and populating mass immunization event, processing out of province vaccination records and updating historical records in Panorama & COVax
- Maintaining confidential files and records by filing, retrieving and archiving of documents based on regional protocol
- Distributing and storing publicly funded vaccines for school based immunization program by following cold chain vaccine distribution and storing protocol
- Ordering and managing vaccine inventory in Panorama
- Training and mentoring immunization services staff in data entry and user set up
- Demonstrate remarkable ability to communicate with the team and clients, while effectively solving problems and executing day-to-day administrative tasks
HEALTH SCREENER
Hamilton Health Sciences
01.2020 - 01.2021
- Provide information and guidance to patients with respect to screening protocols and PPE usage while following COVID infection control measures
- Resolving and de-escalating patient complaints and documenting critical incident reports
- Provide leadership support by training and coaching new employees and assisting in the overall onboarding procedures
- Scheduling and managing patient appointments in EMR and maintaining high volume database
MEDICAL OFFICER
Mercy Clinic, Belize
01.2014 - 01.2019
- Conducted assessment, planning, implementation, evaluation of client care, as well as intervention, education, and patient advocacy, demonstrating a specialized body of knowledge
- Delivered excellent patient-centered care and responded effectively to medical emergencies while performing complete medical and psychological assessments, as well as treatment and stabilization of patients
- Collaborated successfully with the interdisciplinary team, ensuring the delivery of patient-centered care while assisting individual patients and their families and responding effectively to changing health care needs
- Provided medical expertise, peer mentorship, leadership, and educational support during decision making by coordinating patient care within the health care team to ensure quality care outcomes
Education
MEDICAL ESTHETICIAN -
International Beauty Institute
Hamilton, ON12.2023
POST GRADUATE DIPLOMA - Clinical Research
McMaster University
Hamilton12.2021
M.D. - MBBS
Central America Health Sciences University
Belize12.2013
Skills
- Administrative Coordination and Organizing
- Team Building & Leadership
- Critical Thinking & Problem Solving
- Medical Aesthetics & Skincare Treatments
- Data Abstraction
- Strong Time Management
- Microsoft Office Suite
- Client Relations & De-escalation
- Multi-Lingual Communication
- Time Management and Multitasking
- Electronic Medical Records
- Medical Terminology
- Accuro, Ocean, Panorama, COVax, VABS
- Vaccine Inventory Management & Cold Chain Protocols
Languages
English
Hindi
Punjabi
Urdu
Malayalam
Timeline
Medical Esthetician /Office Administrator
Yashoda Singh Family Medicine and Aesthetic Clinic
01.2023 - Current
ADMNISTRATIVE CORDINATOR
The Regional Municipality of Halton
01.2021 - 01.2023
HEALTH SCREENER
Hamilton Health Sciences
01.2020 - 01.2021
MEDICAL OFFICER
Mercy Clinic, Belize
01.2014 - 01.2019
MEDICAL ESTHETICIAN -
International Beauty Institute
POST GRADUATE DIPLOMA - Clinical Research
McMaster University
M.D. - MBBS
Central America Health Sciences University
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