Brahmani Setti
Fort McMurray,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Softenant Solutions Ltd.
08.2019 - 07.2023
- Managed incoming and outgoing corresponding with clients, scheduled appointments and answered inquires
- Scheduled arrangements for meeting room, event bookings
- Basic computing and use of application skills
- Organized office inventory and tided reception area.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Insurance Agent
State Bank of India(LIfe Insurance)
06.2016 - 07.2019
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Technology - Electronics &Communications Engineering
Jawaharlal Nehru Technological University
Visakhapatnam04.2016
Skills
- Administrative support
- Interpersonal skills
- MS Office and Excel
- Customer service
- Adaptability
- Problem solving
- Verbal communication
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Data Entry
- Data Collection
- Information Security
- Paperwork Processing
- Technical Support
- Call Center Operations
- Microsoft Outlook
Languages
English
Full Professional
Telugu
Full Professional
Hindi
Professional Working
Timeline
Customer Service Representative
Softenant Solutions Ltd.
08.2019 - 07.2023
Insurance Agent
State Bank of India(LIfe Insurance)
06.2016 - 07.2019
Bachelor of Technology - Electronics &Communications Engineering
Jawaharlal Nehru Technological University
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