Braden Dalia
Mill Valley,CA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Xfinity Comcast. Proven track record in enhancing customer satisfaction and fostering strong relationships, while effectively managing cash handling processes. Skilled in problem-solving and decision-making, consistently achieving sales targets and promoting a positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Xfinity Comcast
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Vehicle Salesman
Ford
12.2023 - 06.2024
- Increased sales revenue by identifying customer needs and recommending appropriate products.
- Expanded client base with targeted outreach and personalized sales strategies.
- Achieved sales targets, maintaining strong relationships with existing clients.
- Developed new sales tactics for enhancing product visibility and attracting new customers.
- Enhanced customer engagement by tailoring presentations to align with client interests.
- Improved product awareness among target audiences, utilizing effective sales techniques.
Operations Assistant/Manager in Training
The Bay Club Company
12.2022 - 12.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Prepared and delivered operational performance reports to inform management.
Barista
Starbucks
06.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
No Degree - Business Management
College of Marin
KentfieldSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Relationship building
Timeline
Assistant Manager
Xfinity Comcast
08.2024 - Current
Vehicle Salesman
Ford
12.2023 - 06.2024
Operations Assistant/Manager in Training
The Bay Club Company
12.2022 - 12.2023
Barista
Starbucks
06.2021 - 08.2022
No Degree - Business Management
College of Marin
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