Borana Vorfi
Maple Roofing Construction
Tirana ,Albania
3
Languages
4
years of professional experience
Motivated Business Informatics student at Epoka University with professional experience in sales, customer service, and digital marketing. Passionate about leveraging technology and data to solve business challenges and improve organizational performance. Confident and adaptable professional with strong analytical, communication, and problem-solving skills, eager to apply academic knowledge and practical experience in Data Analysis, Business Analysis, IT Service Management, or Risk Management roles. Committed to continuous learning, collaboration, and delivering meaningful results in dynamic environments.
Work History
Social Media Manager
3 Months- Developed and managed social media content to increase brand awareness and customer engagement across digital platforms.
- Designed marketing materials and promotional content using Canva while ensuring consistent brand messaging.
- Assisted in planning and optimizing Google Ads campaigns to support lead generation and marketing objectives.
- Tracked campaign performance and engagement metrics, providing insights to improve content effectiveness.
- Coordinated with team members to promote company services, seasonal campaigns, and customer success stories.
- Maintained professional communication with online audiences and responded to customer inquiries in a timely manner.
Social Media Manager
5 Months- Developed and executed social media strategies to enhance the clinic’s digital presence and audience engagement.
- Created professional marketing materials and visual content using Canva while maintaining brand consistency.
- Assisted in planning and monitoring Google Ads campaigns to support marketing objectives.
- Analyzed engagement metrics and campaign performance to recommend content improvements.
- Collaborated with the clinic team to promote services and strengthen online brand awareness.
- Collaborated with the clinic’s team to promote services, special campaigns, and community initiatives through digital channels.
Sales Assistant
3 Years 3 Months- Assisted customers in selecting products while delivering exceptional customer service.
- Processed sales transactions accurately and efficiently.
- Maintained inventory, organized merchandise, and supported daily retail operations.
- Built strong customer relationships through effective communication and problem-solving.
- Contributed to achieving daily operational and sales objectives in a fast-paced environment.
Education
Bachelor of Science - Business Informatics
Skills
Python
Microsoft Exel
Report Preparation
Data Analysis
Google Ads
Adaptability
Inititive
Google Workspace
Problem-solving
Attention to detail
Team leadership
Teamwork and collaboration
Languages
English
Full Professional
Albanian
Native or Bilingual
Turkish
Elementary
Timeline
Social Media Manager
Maple Roofing Construction
06.2026 - 09.2026Read More
Social Media Manager
Galenus Dental Clinic
12.2025 - 05.2026Read More
Sales Assistant
Kancelari Vorfi
06.2022 - 09.2025Read More
Epoka University
Bachelor of Science from Business Informatics
Read More