Bony Palma
Desert Hot Springs
Summary
Detail-oriented and organized Medical Office Administrator with 2+ years of experience managing daily office operations in fast-paced healthcare settings. Skilled in coordinating patient scheduling, maintaining medical records, processing insurance claims, and supporting clinical staff to ensure efficient and compliant practice workflows. Adept at building positive relationships with patients, providers, and vendors while upholding confidentiality and exceptional service standards. Proficient in EHR systems, billing software, and office communication tools, with a strong commitment to accuracy, professionalism, and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Medical Office Administrator
Advanced Dermatology and Skin Cancer Specialists
La Quinta, CA
03.2024 - Current
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Processed insurance claims and verified patient eligibility to ensure accuracy and compliance.
- Maintained electronic health records, ensuring data integrity and confidentiality in compliance with regulations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Managed appointments, registrations and patient relations in a busy office environment .
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06.2023
Medical Office Administration Certificate -
San Joaquin Valley College
Rancho Mirage02.2024
Skills
- Patient scheduling proficiency
- Appointment coordination
- Managing patient records
- Electronic health records
- Chart updates
- Strong communication skills
- HIPAA compliance
- Payment processing
- Professionalism and discretion
- Time management
Languages
English
Spanish
Timeline
Medical Office Administrator
Advanced Dermatology and Skin Cancer Specialists
03.2024 - Current
High School Diploma -
Desert Hot Springs High School
Medical Office Administration Certificate -
San Joaquin Valley College