Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Boniface Etilo

Montreal East,Quebec

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Membership Services Representative

World Gym
Montreal , Quebec
10.2023 - Current
  • Processed new memberships and renewals, ensuring accurate data entry and timely processing.
  • Increased membership retention through proactive outreach and timely resolution of issues.
  • Led tours of facility to show prospects amenities and other benefits of membership.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.

Administrative Assistant

Rogers Communications
04.2022 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Senior Sales Associate

Best Buy
06.2021 - 03.2022
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed sales plans to increase market share, customer base and revenue.

Assistant Store Manager

H&M Clothing Store
02.2020 - 05.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Call Center Representative

AllState
06.2018 - 12.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Arts - Business Administration

Metropolitan State University
Minnesota, MN
09.2020

Associate of Science - Integrated Computer Science

Bismarck State College
Bismarck, ND
05.2019

Skills

  • Time Management
  • Exceptional Communicator
  • Persuasive Negotiations
  • Team Leadership
  • Product Promotion
  • Customer Loyalty

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • CPT - Certified Personal Trainer
  • First Aid Certification
  • Forklift Certification

Timeline

Membership Services Representative

World Gym
10.2023 - Current

Administrative Assistant

Rogers Communications
04.2022 - 08.2023

Senior Sales Associate

Best Buy
06.2021 - 03.2022

Assistant Store Manager

H&M Clothing Store
02.2020 - 05.2021

Call Center Representative

AllState
06.2018 - 12.2019

Bachelor of Arts - Business Administration

Metropolitan State University

Associate of Science - Integrated Computer Science

Bismarck State College
Boniface Etilo