SAMANTHA PETRASSO
Toronto,Canada
Summary
Detail-oriented Administrative and Membership Specialist with over 10 years of experience in enhancing operations, client relations, and leadership support in fast-paced environments. Expertise in maintaining precise records, coordinating workflows, and addressing client concerns with professionalism and empathy. Recognized for exceptional efficiency, reliability, and strong communication skills across union, financial, and retail sectors. Proven ability to streamline processes and foster collaboration within teams to drive organizational success.
Overview
13
13
years of professional experience
Work History
Membership Services Representative
International Union of Painters and Allied Trades
11.2021 - Current
- Maintain and update 1,000+ member records with accuracy and policy compliance.
- Process membership applications, renewals, and cancellations efficiently.
- Resolve member inquiries with empathy and precision, improving satisfaction.
- Assist in producing newsletters and member communications for internal distribution.
Customer Service Representative
Scotiabank
01.2017 - 12.2020
- Processed complex financial transactions and safeguarded sensitive information.
- Identified client needs and delivered tailored banking solutions.
- Handled escalated concerns with professionalism to preserve client trust.
- Recognized for dependability and accuracy in daily operations.
Supervisor / Cashier
FreshCo
01.2013 - 12.2017
- Supervised and trained a team of 10+ employees, ensuring smooth daily operations.
- Managed cash balancing, deposits, and reporting with precision.
- Delivered strong customer service and issue resolution in a fast-paced environment.
Education
Diploma - Business Administration
Humber College
Toronto, ON01.2020
Skills
- Administrative and office support
- Problem-solving skills
- Customer support expertise
- Proficient in Microsoft Office Suite and collaboration tools
- Effective communication
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
- Analytical skills
Languages
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Membership Services Representative
International Union of Painters and Allied Trades
11.2021 - Current
Customer Service Representative
Scotiabank
01.2017 - 12.2020
Supervisor / Cashier
FreshCo
01.2013 - 12.2017
Diploma - Business Administration
Humber College