Boluwatife Sanusi
Toronto,ON
Summary
Proven Customer Service Representative at Bestbuy Retail Store, adept in problem-solving and active listening, significantly enhancing customer loyalty and satisfaction. Expert in de-escalation techniques and sales, leading to positive feedback and sales growth. Demonstrates exceptional technical support and customer relations, ensuring high retention rates without exceeding a 55-word limit.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Bestbuy Retail Store
11.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Dilploma - Tourism -Travel Studies
Seneca College of Applied Arts And Technology
North York, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Follow-up skills
- Prioritization
- De-Escalation Techniques
- Building rapport
- Technical Support
- Live chat support
- Dispute Resolution
- Product and service solutions
- Coordination
- Sales expertise
- Assertiveness
- Research
- Warehousing functions
Languages
English
Full Professional
Timeline
Customer Service Representative
Bestbuy Retail Store
11.2023 - 07.2024
Dilploma - Tourism -Travel Studies
Seneca College of Applied Arts And Technology
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