Bolei Ding
Markham
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Huatai Securities – Jiangyan East Street Branch
06.2021 - 09.2021
- Greeted and assisted walk-in clients, providing support with account inquiries, transaction guidance, and basic product information in a professional and client-focused manner.
- Handled customer consultations and requests, assisted clients with order entry, trade processing, and account-related issues.
- Supported branch marketing events and product promotions in compliance with regulatory requirements.
- Assisted with daily administrative duties such as document filing, system data updates, and compliance checks.
Food Waste Management Coordinator
Taizhou Lande Environmental Technology Co., Ltd.
05.2020 - 09.2020
- Collect food waste based on community and organizational policies.
- Carefully inspect and classify food waste to determine appropriate handling and disposal location, cataloging.
- Recording procedure of handing food waste and detailed archives of equipment and upload in database to drive data management initiatives by analysis.
- Actively participate in Environmental Impact Assessment (EIA) meetings with food waste management and safety professionals, organize meeting minutes and be responsible for archiving.
Education
Master of Information (M.I.) - Library and Information Science
University of Toronto St. George
06.2025
Bachelor of Environmental Study - undefined
University of Waterloo
04.2023
Bachelor of Business Administration - undefined
Nanjing University of Finance and Economics
04.2021
Skills
- Experienced in Microsoft Office applications
- Customer engagement
- Effective listening
- Problem-solving skills
- Efficient data management
- Conflict resolution
- Effective metadata organization
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Representative
Huatai Securities – Jiangyan East Street Branch
06.2021 - 09.2021
Food Waste Management Coordinator
Taizhou Lande Environmental Technology Co., Ltd.
05.2020 - 09.2020
Bachelor of Environmental Study - undefined
University of Waterloo
Bachelor of Business Administration - undefined
Nanjing University of Finance and Economics
Master of Information (M.I.) - Library and Information Science
University of Toronto St. George
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