IDAH BANDA
Winnipeg,MB
Summary
Dynamic professional with a proven track record at Manitoba Liquor and Lotteries, adept in conflict resolution and proficient in Microsoft Office Applications. Excelling in client interaction and achieving sales goals, I bring a unique blend of technical and interpersonal skills to exceed employer expectations and enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Manitoba Liquor and Lotteries
Winnipeg, Manitoba
05.2022 - Current
- Assumed managerial responsibilities in the absence of the manager.
- Processed cash transactions and balanced registers.
- Delivered exceptional customer service to enhance client satisfaction.
- Maintained composure in challenging customer interactions.
Sales Advisor
Concentrix Technologies
Winnipeg, Manitoba
06.2021 - 12.2021
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Handled inbound and outbound calls to assist customers with inquiries and resolve issues.
- Achieved and exceeded sales goals consistently.
Copy and Print Associate
Staples Canada
Winnipeg, Manitoba
10.2019 - 10.2020
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Edited and designed print jobs to meet client specifications and enhance visual appeal.
- Resolved technical issues related to copy and print equipment.
Education
Bachelor of Science - Human Biology
University of Manitoba
Winnipeg09-2025
Skills
- Conflict Resolution
- Client Interaction Expertise
- Experienced in Microsoft Office Applications
- Financial Transactions Oversight
- Proficient in Task Coordination
- Point Of Sale Systems Proficient
- Retail Operations Support
- Call Center Protocols
- Information Gathering
Certification
- Smart choices Certification
Timeline
Customer Service Representative
Manitoba Liquor and Lotteries
05.2022 - Current
Sales Advisor
Concentrix Technologies
06.2021 - 12.2021
Copy and Print Associate
Staples Canada
10.2019 - 10.2020
Bachelor of Science - Human Biology
University of Manitoba
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