Bolanle Sarah Bena
Halifax,NS
Summary
I am a dedicated customer-focused person with proven track record of delivering exceptional customer service that as driven high quality customer satisfaction ,loyalty and excellent sales. Excellent in high-pressure situations , demonstrating exceptional communication and problem-solving skills. Expert in CRM and known for outstanding interpersonal skills, ensuring improved customer satisfaction sustainable business growth. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BBS Express
12.2021 - 08.2023
- Responds to customer requests on tracking ,tracing shipments, pricing , services, and monitoring indoor operations
- Handled high volume of inbound and outbound phone calls, finding satisfactory resolutions for customers complaints and dissatisfaction.
- Resolved customer complaints with empathy, resulting in increased customer loyalty, satisfaction and business success.
- Managed high-stress situations efficiently, maintaining professionalism under pressure while resolving disputes or customers complaints promptly.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Care Representative
Hycinth Hair Limited
01.2020 - 10.2021
- Managed high volume calls with exceptional professionalism and efficiency which lead to long-term customer loyalty , satisfaction and excellent business growth.
- Assisted customers via phone calls, and live chat, emails, addressing inquiries on product , taking orders and resolving complaints and issues promptly.
- Assisted logistics department to sort,organize and label orders to ensure accurate handling and delivery details
- Implemented feedback mechanisms to gather customer information and drive continuous improvement and sales
- Attends to customer needs through competent customer service and prompt problem-solving.
- Assisted customers with order tracking ,and any issues related to shipping or receiving.
Education
Post-Baccalaureate Diploma - Business Management ( Current )
Cape Breton University
Sydney, NSBsc - International Relations (2nd Class Division)
Espam- Formation University
Cotonou 07.2018
Skills
Excellent communication skills
Active listening, empathy and team work
Time management and multitasking
Experience in project management
Analytical and problem-solving skills
Use of Microsoft office
Experience in CRM
Fast learner, I pick up the pace fast
Languages
English
Native or Bilingual
Certification
Google foundation of project management
Timeline
Customer Service Representative
BBS Express
12.2021 - 08.2023
Customer Care Representative
Hycinth Hair Limited
01.2020 - 10.2021
Post-Baccalaureate Diploma - Business Management ( Current )
Cape Breton University
Bsc - International Relations (2nd Class Division)
Espam- Formation University
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