Summary
Overview
Work History
Education
Skills
Timeline
Generic

BOBBIE BUSH

Anaheim

Summary

Experienced with managing support services operations, focusing on efficiency and service quality. Utilizes strong leadership and organizational skills to streamline processes and enhance team performance. Track record of effective communication and problem-solving, delivering consistent results in dynamic environments.

Self-motivated Logistics Supervisor who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

33
33
years of professional experience

Work History

Support Service Supervisor

LabCorp
04.2024 - Current
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
  • Established strong relationships with clients to better understand their needs and provide tailored support services accordingly.
  • Resolved escalated customer concerns effectively, demonstrating empathy while maintaining professionalism at all times.
  • Managed scheduling and workflow to meet or exceed departmental goals consistently.

Warehouse & Logistics Supervisor

WestPac Laboratory
02.2015 - 04.2024
  • Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
  • Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
  • Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments.
  • Enhanced employee performance through the implementation of targeted training programs and performance reviews.
  • Improved accuracy in order fulfillment by conducting regular audits and staff training.
  • Established a safe work environment, implementing comprehensive safety policies and procedures to reduce workplace accidents.
  • Collaborated with other supervisors to develop strategies for workforce optimization during peak seasons or high-demand periods.

Logistics Supervisor

LabCorp
09.2001 - 02.2015
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
  • Trained, scheduled and evaluated [Number] employees.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed strong relationships with key clients through frequent communication and exceptional service delivery.
  • Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.

Phlebotomy Supervisor

LabCorp
06.2010 - 05.2013
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Performed tasks as member of line staff to reduce wait time.
  • Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of [Type] lab.
  • Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.

Operations Manager

Westcliff Medical Laboratories (acquired by LCA)
04.2009 - 05.2010
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Logistics Supervisor

Unilab
09.1991 - 06.2001
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
  • Trained, scheduled and evaluated 30 employees.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
  • Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
  • Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.

Education

Phlebotomy License - Phlebotomy

Liberty Career Collage
Bakersfield, CA
06-2010

Skills

  • Technical support expertise
  • Staff training and development
  • Coaching and mentoring
  • Workload management
  • Compliance monitoring
  • Customer service

Timeline

Support Service Supervisor

LabCorp
04.2024 - Current

Warehouse & Logistics Supervisor

WestPac Laboratory
02.2015 - 04.2024

Phlebotomy Supervisor

LabCorp
06.2010 - 05.2013

Operations Manager

Westcliff Medical Laboratories (acquired by LCA)
04.2009 - 05.2010

Logistics Supervisor

LabCorp
09.2001 - 02.2015

Logistics Supervisor

Unilab
09.1991 - 06.2001

Phlebotomy License - Phlebotomy

Liberty Career Collage

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BOBBIE BUSH