Wing Yee Hanifa So
Hodgson,MB
Summary
With a proven track record at Simway Electrical International Company Ltd, I excel in team management and technical support, enhancing product quality by spearheading cross-functional initiatives. My expertise in office administration and problem-solving abilities led to significant improvements in operations efficiency and customer satisfaction, demonstrating a strong commitment to excellence and innovation.
Overview
27
27
years of professional experience
Work History
IT Support, Supervisor
Simway Electrical International Company Ltd
08.2012 - 04.2024
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Collaborated with other departments to address customer needs holistically and provide comprehensive solutions.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Spearheaded cross-functional initiatives aimed at improving overall product quality, leading to reduced support requests from customers.
IT Officer
Simway Electrical International Company Ltd
10.2007 - 08.2012
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Led successful migration of company data to cloud-based storage systems for increased accessibility and security.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
Assistant Office, IT Operation
Simatelex Manufactury Co. Ltd
04.2000 - 10.2007
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
IT Administrative Assistant
Simatelex Manufactory Co. Ltd.
04.1998 - 04.2000
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant, Customer Service
Manual Life
09.1997 - 02.1998
- Assisted in the development and implementation of new office policies to improve overall productivity.
- Developed strong relationships with clients through consistent communication and timely responses to inquiries.
- Served as the primary point of contact for clients'' questions or concerns, leading to increased client retention rates.
- Contributed to a reduction in errors on invoices through meticulous review process before submission to customers.
Education
BBA - Business
York University
Toronto, None01-1997
No Degree - Business Computer System
Seneca College
North York, None05-1994
Skills
- Team management
- Task delegation
- Feedback delivery
- Teamwork and collaboration
- Customer service
- Problem-solving
- Technical support expertise
- Office administration
- Documentation skills
- Team development
- Work Planning and Prioritization
- Support services
- Document management
- Staff management
- Staff training
- Project management
- Technical support
- [Language] fluency
- Policy development
- Meeting coordination
- Technical support understanding
- Teamwork
- Problem-solving abilities
- Time management
- Excellent communication
- Customer service management
- Self motivation
- Microsoft office
- Decision-making
- Operations management
- Information management
- Documentation and control
- Record keeping
- Administration and operations
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Timeline
IT Support, Supervisor
Simway Electrical International Company Ltd
08.2012 - 04.2024
IT Officer
Simway Electrical International Company Ltd
10.2007 - 08.2012
Assistant Office, IT Operation
Simatelex Manufactury Co. Ltd
04.2000 - 10.2007
IT Administrative Assistant
Simatelex Manufactory Co. Ltd.
04.1998 - 04.2000
Administrative Assistant, Customer Service
Manual Life
09.1997 - 02.1998
BBA - Business
York University
No Degree - Business Computer System
Seneca College
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