Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bo Bilanovic

Ottawa,Ontario

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognizing others for hard work, attention to detail and goal achievement.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Merchant Success Manager

Shopify.ca
01.2017 - 01.2018
  • Managed over 50 customer calls per day and increased sales by 10%.
  • Assisted customers with onboarding and platform setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Front Desk Receptionist

Aizuya Inn
01.2016 - 01.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process in English, French, and Japanese.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Handled issues independently with good judgement and critical thinking skills.

Assistant Manager

Starbucks
11.2010 - 01.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands and delegated assignments to meet service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Education

Bachelor of Arts - Linguistics

University of Ottawa
Ottawa, ON

Bachelor of Science - International Development And Globalization

University of Ottawa
Ottawa, ON
12.2024

Skills

  • Daily Cash Management and Cash Handling Expertise
  • Staff Management
  • Conflict Resolution Techniques
  • Deposit Verification
  • Daily Facility Operations
  • Positive Learning Environment
  • Production Management
  • Constructive Feedback
  • Cash Register Operations
  • Inventory Management
  • Strategic Planning
  • Team Member Motivation

Languages

English
Native or Bilingual
French
Native or Bilingual
Serbian
Native or Bilingual
Japanese
Professional Working

Timeline

Shift Supervisor

Starbucks
01.2018 - Current

Merchant Success Manager

Shopify.ca
01.2017 - 01.2018

Front Desk Receptionist

Aizuya Inn
01.2016 - 01.2017

Assistant Manager

Starbucks
11.2010 - 01.2016

Bachelor of Arts - Linguistics

University of Ottawa

Bachelor of Science - International Development And Globalization

University of Ottawa

Similar Profiles

CREATE PROFILE
Bo Bilanovic