Fabrice Tuyambaze
Ottawa,Ontario
Summary
Professional support specialist with a strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for a collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
4
4
years of professional experience
Work History
Assistant Technician
Amazon.ca
02.2024 - 04.2025
- Operated warehouse management systems to streamline inventory tracking and order fulfillment processes.
- Diagnosed and repaired hardware issues using diagnostic tools and equipment.
- Assembled and maintained computer systems, ensuring compliance with industry standards.
- Collaborated with team members to implement hardware upgrades, enhancing performance.
- Strategically implemented new computer projects and hardware installations to improve workflow for employees.
- Monitored equipment performance, identifying issues to improve operational efficiency and reduce downtime.
- Maintained accurate records of shipments, ensuring timely updates within logistics software.
Computer Technician
MTN Rwanda
02.2021 - 04.2023
- Diagnosed and repaired hardware issues for network equipment to ensure optimal performance.
- Conducted routine maintenance on servers and telecommunications systems, enhancing reliability.
- Assisted in installation and configuration of networking devices, improving connectivity across locations.
- Collaborated with cross-functional teams to troubleshoot complex technical problems effectively.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Education
High School Diploma -
BYIMANA SCHOOL OF SCIENCES
KIGALI,RWANDA08-2022
Skills
- Safety awareness
- Computer assembly
- Windows administration
- Help desk experience
- Software installation
- Network configuration
- Wireless networking
- System upgrades
- Computer hardware troubleshooting
- Problem management
- OS
- Hardware repair
- Performance optimization
Languages
English
French
Timeline
Assistant Technician
Amazon.ca
02.2024 - 04.2025
Computer Technician
MTN Rwanda
02.2021 - 04.2023
High School Diploma -
BYIMANA SCHOOL OF SCIENCES