BLESSON BABU

• Negotiated fair settlements with policyholders and claimants, maintaining a professional demeanor during sensitive discussions.
• Ensured accuracy of data entry by diligently reviewing and updating client records in the company database system.
• Conducted thorough investigations of complex claims to ensure accurate evaluations and appropriate reimbursements.
• Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate.
• Demonstrate flexibility to be able to change activities based on customer and business needs.
• Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience.
• Maintained comprehensive knowledge of industry regulations, ensuring compliance in all claim handling procedures.

• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, satellite, digital phone and computer issues.

• Communicate electronically and by phone with customers experiencing technical difficulties determining and document problems experienced.

• Diagnose and resolve technical problems encountered by customers.

• Consult internal software, tools and guides to research customer issues and implement solutions.

• Document customer records with log of problems and solutions for use by other representatives.

• Deliver exceptional customer experience while staying within our support guidelines.

• Educate customers in realizing the full benefit of the client products and services and looking for opportunities to improve our business and elevate customer experience.

• Promote and sell the features, advantages, and benefits of client products and services to customers. • Employ time management and multi-tasking skills to maintain high service levels.

• Monitor the internet in the at the client location, Technical support for the staffs and the guest to get the IT service properly
• Troubleshoot issues faced by staffs and guest in getting internet
• Provide appropriate assistance to make sure the customers receive proper service
• Configure wireless access points to make it available during the failure of in use access points
• Collaborating with operations managers to develop and implement controls and improvements
• Making sure all IT meets the industry standards