Priscilla Omari Somuah
Halifax,NS
Summary
Catastrophe Claims Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
5
5
years of professional experience
Work History
Catastrophe Claims Adjuster
TD Insurance
10.2023 - Current
- Navigated complex multi-party losses with diplomacy, resolving conflicts and facilitating fair settlements.
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company's reputation for exceptional customer service.
- Built strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Documented information gathered in field and uploaded data to company database for efficient processing using XactAnalysis, Exclaims and ClaimsXperience.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
Short Term Assignment Claims: Repairable
TD Insurance
04.2023 - 10.2023
- Touch base with insureds and body shops on behalf of Licensed Claims Adjustors and relay information to them.
- Performed activities within my scope in timely manner.
- Wrap up claims on behalf of Licensed Claims Adjustors.
- Perform 20 and 40 day reviews of existing claims.
Insurance Advisor: FLEX
TD Insurance
10.2022 - 04.2023
- Working on Same Day Callback project to help drive sales for auto and residential insurance.
- Worked on TD Myinsurance campaign to sign clients up for our online insurance portal to help clients with different avenues to check on their insurance products and maintain their policies themselves if they wanted to at their convenience.
Insurance Advisor
TD Insurance Halifax
08.2021 - 10.2022
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Calculated premiums and established payment methods.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Promoted client loyalty through attention to detail and relationship-building.
- Remained current on all company philosophies and procedures.
- Responsible for achieving goals related to insurance advice and solutions.
Customer Solutions Sales: Mortgages
Scotiabank
11.2020 - 07.2021
- Renewed mortgages and ensured customers are put into the right mortgage packages.
- Connected customers and potential customers to an appropriate financial advisor for further in person assistance.
- Developed and customized sales techniques to successfully sell and up-sell mortgage packages and new services to new and existing customers.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Customer Care Advisor: Loan & Mortgages
Scotiabank
02.2020 - 11.2020
- Maintained Loan and Mortgage accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
Customer Care Advisor
Scotiabank
07.2019 - 02.2020
- Assisted with account maintenance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated difficult calls by allowing customers vent, listen, whilst maintaining a calm and friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Upheld privacy and security requirements established by following compliance with every interaction with customers.
Education
HAAG Education
Insurance Institute of Canada
Bachelor of Arts - Geography
Saint Mary's University Halifax
Halifax, NSSkills
- Negotiations
- Claims Investigation
- Technical knowledge
- Policy Interpretation
- Claims Processing
- Caseload Management
- Insurance policy coverage knowledge
- Risk Assessment
Languages
English
Full Professional
Timeline
Catastrophe Claims Adjuster
TD Insurance
10.2023 - Current
Short Term Assignment Claims: Repairable
TD Insurance
04.2023 - 10.2023
Insurance Advisor: FLEX
TD Insurance
10.2022 - 04.2023
Insurance Advisor
TD Insurance Halifax
08.2021 - 10.2022
Customer Solutions Sales: Mortgages
Scotiabank
11.2020 - 07.2021
Customer Care Advisor: Loan & Mortgages
Scotiabank
02.2020 - 11.2020
Customer Care Advisor
Scotiabank
07.2019 - 02.2020
Bachelor of Arts - Geography
Saint Mary's University Halifax
HAAG Education
Insurance Institute of Canada
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