Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.
Provided assistance and support to residents, ensuring safety and comfort in shelter environment.
Conducted assessments during intake process and developed individualized service plans for residents.
Implemented crisis intervention strategies and de-escalation techniques for effective situation management.
Collaborated with multidisciplinary team to address diverse resident needs comprehensively.
Maintained accurate, confidential documentation of client interactions and progress notes using various software.
Managed payroll for over 500 employees in south central region.
Liaised with stakeholders, including Local Government and Tax Officials on PAYE.
Conducted salary surveys and implemented findings to ensure competitive compensation.
Oversaw biometric attendance system to generate vital reports.
Led recruitment process for graduate trainees, experienced hires, and contract staff from planning to offer stage.
Facilitated employee onboarding process to ensure smooth integration.
Developed job descriptions for existing and new positions based on organizational needs.
Maintained current organizational chart and updated staff contact list.
certificate in First Aid, CPR, Crisis Prevention and Intervention
certificate in harm reduction for homelessness.
Completed a comprehensive program focusing on shelter management, crisis intervention, case management, and community resources.
Acquired practical skills in providing support to individuals experiencing homelessness, addressing their immediate needs and assisting in their transition to stable housing.
Participated in hands-on training, case studies, and simulations to develop critical thinking and problem-solving abilities in a shelter environment.
Completed coursework in trauma-informed care, cultural sensitivity, and ethical practices in social services.