BLESSING ODAWARE
Regina
Summary
Quality-oriented undergraduate student with 3 years of work experience and proven communication, organizational, and service skills. Skilled in managing high-volume inquiries, resolving complex issues with clarity and composure, and using enterprise systems to ensure accurate service delivery. Committed to equity, diversity, and community engagement, with a proven ability to support residents with professionalism and care. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals by utilizing my exceptional communication and problem-solving skills in providing outstanding services. With the ability to complete a high volume of work within deadlines and excellent organizational and time management skills.
Overview
3
3
years of professional experience
Work History
Financial Advisor
IVARI
01.2024 - Current
- Advised clients on retirement planning, RESP, RRSP, and TFSA product options.
- Supported applications, transfers, and disbursements while identifying opportunities to enhance financial literacy.
- Collaborated with IA Advisors and the Compliance team to ensure seamless processing and audit alignment.
- Maintained detailed client records and correspondence logs for regulatory purposes.
- Managed confidential records, scheduled meetings, and prepared outreach materials.
Customer Service Representative
ROGERS
10.2023 - 03.2025
- Delivered high-quality technical support for wireless, internet, and TV services to residential customers via phone, chat, and email.
- Explained billing details, plan features, and service changes clearly, ensuring customers understood their options.
- Escalated complex issues to Tier 2 and engineering teams with complete and accurate documentation.
- Consistently met or exceeded daily performance metrics, including average handling time, customer satisfaction, and first-call resolution.
- Contributed to a positive team environment by sharing troubleshooting tips and supporting colleagues during high-volume periods.
- Promoted inclusive service by accommodating diverse accessibility needs
Coordinator assistance (Summer intern)
FAITH BAPTIST CHURCH
05.2024 - 08.2024
- Provided administrative support, welcoming visitors and managing all incoming communications.
- Coordinated weekly scheduling for meetings, events, and volunteer activities; maintained calendars and organized records.
- Handled sensitive member information with discretion and professionalism, always ensuring confidentiality.
- Drafted newsletters, meeting notes, and service bulletins while maintaining organized digital and physical filing systems.
- Supported leadership in preparing reports, tracking attendance, and managing contact databases.
Customer Service Representative
CAPRIBEAUTY HAIR LTD
07.2022 - 12.2023
- Delivered service to clients via phone and email, resolving service account and product offerings issues.
- Supported internal admin tasks including scheduling, records management, and correspondence handling.
- Educated clients on available services and tools to enhance engagement and reduce repeat inquiries.
- Managed escalated calls and provided empathetic solutions while maintaining composure and adhering to company guidelines.
Education
Bachelor of Science - Psychology
UNIVERSITY OF REGINA
Regina, SK04.2025
Skills
- Proficient in English
- Customer service
- Effective communication
- Teamwork
- Merchandising
- Critical thinking
- Organization
- Multitasking in performance-driven environments
- Computer Skills - MS Office
- Computer Skills - Google Drive
- Computer Skills - Spreadsheets
- Computer Skills - Email
- Analytical thinking
- Diversity, accessibility & inclusion awareness
Languages
English
Native or Bilingual
Timeline
Coordinator assistance (Summer intern)
FAITH BAPTIST CHURCH
05.2024 - 08.2024
Financial Advisor
IVARI
01.2024 - Current
Customer Service Representative
ROGERS
10.2023 - 03.2025
Customer Service Representative
CAPRIBEAUTY HAIR LTD
07.2022 - 12.2023
Bachelor of Science - Psychology
UNIVERSITY OF REGINA
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