Rajni Bhatti
Brampton,ON
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Call Centre Representative position. Ready to help the team achieve company goals.
Overview
11
11
years of professional experience
Work History
Call Centre Agent
Ivari Canada
01.2022 - Current
- Answered multiple incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in a fast-paced performance setting.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Managed and resolved issues with customers during calls by following a determined script.
- Listened to feedback from the call manager and implemented changes in future calls.
- Utilized problem-solving techniques to resolve customer complaints promptly.
- Developed strong relationships with clients through friendly conversations.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Inbound Sales Representative
NORDIA Bell Canada
01.2018 - 12.2021
- Serves customers by selling products meeting customer needs over the phone and handling their inquiries.
- Obtains orders, and establishes new accounts Planning and organizing a daily work schedule to call on existing or potential sales.
- Achieve the required targets by following the guidelines.
- Train new trainees by following up on the commands and new agendas.
- Order entry including order processing and project setup.
- General customer service including order status, tracking, requests, accounting inquiries, etc.
- Source new sales opportunities through inbound lead follow-up.
- Perform other duties as assigned.
Customer Service Representative
Tim Horton's
02.2016 - 12.2017
- Greet the customers and guide them regarding products available on the menu.
- Take guests' orders and process them quickly.
- Pack or serve the ordered meals as per client preference.
- Provide timely and courteous food and beverage services.
- Generate the bill and collect payments in cash and through credit and debit cards.
- Responded to customer queries regarding menu items and billing.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies, and services.
- Managed timely and effective replacement of damaged or missing products.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Front Desk Receptionist
HCFS Immigrations
01.2013 - 09.2015
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service, and issue resolution.
- Sorted and delivered mail and packages upon arrival to the correct staff members and departments.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgment and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Business Administration
Sheridan College,
Mississauga, ON2017
Master of Arts - English Literature
Punjabi University of Patiala
Punjab,India07.2015
Skills
- Communication
- Listening skills
- Problem-solving
- Patience
- Creativity
- Efficiency
- Sales Expertise
- Call Center Operations
- Customer Service
- Customer Relationship Management
- Closing Sales
- Quality Control
- Customer Retention Strategies
- Inbound and outbound call management
Timeline
Call Centre Agent
Ivari Canada
01.2022 - Current
Inbound Sales Representative
NORDIA Bell Canada
01.2018 - 12.2021
Customer Service Representative
Tim Horton's
02.2016 - 12.2017
Front Desk Receptionist
HCFS Immigrations
01.2013 - 09.2015
Business Administration
Sheridan College,
Master of Arts - English Literature
Punjabi University of Patiala
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