Blessing Hammond
Brantford
Summary
Knowledgeable Customer Service Associate with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Winners
07.2022 - Current
- Greeting customers in a friendly manner
- Knowledgeable answering questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures
- Processing of daily shipments, organization, and ensuring all merchandise is received, processed and merchandise presentation standards are maintained
- Demonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines
Building Superintendent
Beistone Inc
06.2018 - 04.2021
- Responsible for day-to-day management of the property
- Focused on a high level of customer service
- Managed resident relations and resolving issues
- Responsible for showing of units to prospective residents
- Responsible for renewing key cards and parking pass
- Responded to emergencies and on-call duty
- Discussed rental violations with tenants with the goal of resolution
- Performed routine maintenance for all building spaces
- Addressed tenant concerns effectively and promptly
- Maintained positive relations with tenants
- Collected and recorded incoming rent
Supervisor - School Age Child Care
YMCA
11.2016 - 10.2019
- Successfully developed program plans and evaluated outcomes
- Demonstrated research, analytical and report writing skills
- Trained and supervised site assistants
- Provided supervision and guidance for all activities held during program
- Maintained a positive working relationship/image with the Boards of Education, staff and volunteers
- Prepared reports for management
- Assisted employees and managers with time & attendance system and ensured timely approvals by managers
- Assigned daily tasks to the site assistants
- Lead small and large groups during program
- Maintained licenses, annual inspections
- Responsible for mid and end of the year evaluations with the Ministry of Education
Education
Bachelor of Arts - Hons. HUMAN RIGHTS AND HUMAN DIVERSITY
WILFRID LAURIER UNIVERSITY
Brantford, ON04.2019
Skills
- Customer support
- Merchandising expertise
- Loss prevention
- Cash register operations
- Product promotions
- Problem resolution
- Inbound call management
- Billing adjustments and refunds
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Winners
07.2022 - Current
Building Superintendent
Beistone Inc
06.2018 - 04.2021
Supervisor - School Age Child Care
YMCA
11.2016 - 10.2019
Bachelor of Arts - Hons. HUMAN RIGHTS AND HUMAN DIVERSITY
WILFRID LAURIER UNIVERSITY
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