Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blake Schlessinger

Merced

Summary

Dynamic and results-driven professional, excelling in customer service management and team member development. Proven track record in enhancing store operations and employee performance, fostering a welcoming environment, and effectively resolving complaints to boost guest satisfaction and loyalty. Skilled in training staff and overseeing daily operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Key Holder Supervisor

Mister Car Wash
02.2025 - Current
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained and mentored new employees.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.

Guest Service Specialist

Mister Car Wash
03.2023 - 02.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Created welcoming and comfortable environment for guests.
  • Guide cars onto conveyer safely and efficiently
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.

Education

Civil Engineering

Merced College
Merced, CA
07-2025

High School Diploma -

Golden Valley High School
Merced
06-2021

Skills

  • Store operations
  • Employee scheduling
  • Opening and closing coordination
  • Customer service management
  • Team member development
  • Front end operations
  • Employee oversight
  • Staff training and development
  • Team building
  • Workplace safety
  • Store operations oversight
  • Complaint handling

Certification

* Cal Fire Wildland Safety & Survival (Level 1)

* Cal Fire Public Safety First Aid

* Confined Space Rescue Awareness

* Hazardous Materials First Responder Operational

* S-190 Introduction to Wildland Fire Behavior

* L-180 Human Factors in the Wildland Fire Service

* Fire Fighter Survival (Structural)

* Cal Fire CPR/AED Course

* Hazardous Materials First Responder Operational Decontamination

* S-130 Firefighter Training

* ICS 200 Basic Incident Command System for Initial Response

* C-212 Wildland Fire Chain Saws

* Basic Wildland Firefighter

Timeline

Key Holder Supervisor

Mister Car Wash
02.2025 - Current

Guest Service Specialist

Mister Car Wash
03.2023 - 02.2025

Civil Engineering

Merced College

High School Diploma -

Golden Valley High School

Similar Profiles

CREATE PROFILE
Blake Schlessinger