Summary
Overview
Work History
Education
Skills
Languages
LICENSES AND CERTIFICATES
References
Timeline
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Binyam Felmina

Ottawa,ON

Summary

Dedicated Rideshare Driver with over 6 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.

Overview

10
10
years of professional experience

Work History

Uber, Lyft Partner

Uber, Lyft
02.2019 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Monitored traffic patterns and adjusted routes to minimize travel time.

Supervisor

Retail Quickie Store
03.2019 - 02.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Auto Part Runner

Baffinland Iron Mines
08.2016 - 01.2019
  • Delivers parts to technicians.
  • Assists the service department by moving vehicles as needed and delivering vehicles to other repair facilities for sublet repairs.
  • Gives customers a ride to and from the dealership, if required, when vehicles are brought in for service.
  • Picks up and/or delivers parts to designated accounts when instructed by the parts or service departments.
  • Maintained accurate logs of all deliveries.

Truck Driver

Baffinland Iron Mines
10.2014 - 04.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Student Guidance

Ridgemont High School)
09.2013 - 08.2014
  • Collaborated with other coaches to create and execute game plans.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Monitored team practices to establish high level of performance.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.

Education

Business Administration

Algonquin College
Ottawa, ON
09.2019

Skills

  • Multitasking
  • Analytical Thinking
  • Self-Directed
  • Organizational Skills
  • Active Listening
  • Dependable and Responsible
  • Problem Resolution
  • Friendly, Positive Attitude
  • Quality Assurance
  • Conflict Resolution

Languages

English
Full Professional

LICENSES AND CERTIFICATES

  • Drivers License (Class G )
  • Clean driving record

References

Available upon request. 

Timeline

Supervisor

Retail Quickie Store
03.2019 - 02.2020

Uber, Lyft Partner

Uber, Lyft
02.2019 - Current

Auto Part Runner

Baffinland Iron Mines
08.2016 - 01.2019

Truck Driver

Baffinland Iron Mines
10.2014 - 04.2016

Student Guidance

Ridgemont High School)
09.2013 - 08.2014

Business Administration

Algonquin College
Binyam Felmina