Minh Dang
Calgary,Canada
Summary
Dynamic Property Claim Advisor with Peace Hills Insurance, skilled in critical thinking and client engagement. Proven track record of settling claims efficiently, enhancing customer satisfaction, and ensuring compliance with regulations. Adept at managing high volumes of claims while maintaining meticulous documentation and delivering exceptional service. Passionate about achieving business goals through teamwork and collaboration.
Overview
3
3
years of professional experience
Work History
Property Claim Advisor
Peace Hills Insurance
Calgary, Alberta
10.2024 - Current
- Conducted regular file reviews to ensure compliance with state regulations and industry standards.
- Demonstrated proficiency in interpreting Personal, Commercial, and Farm insurance policies and relevant regulations.
- Evaluated actual damages to facilitate fair claim negotiations and settlements.
- Maintained accurate investigation records in accordance with regulatory standards.
- Applied critical thinking to assess property damage through inspections and contextual analysis.
- Settled claims effectively, contributing to achievement of business production goals and performance targets.
- Delivered exceptional customer service by addressing policyholder inquiries and resolving claim-related issues promptly.
- Managed high volume of claims while consistently meeting deadlines and adhering to quality standards.
Auto Claim Advisor
Peace Hills General Insurance
11.2023 - 10.2024
- Conducted regular reviews of files to ensure compliance with state laws and best practices.
- Demonstrated proficiency in interpreting auto insurance policies, regulations and procedures.
- Assessed actual damages associated with claims to conduct negotiations and settle claims.
- Maintained accurate records of all investigations while adhering to regulatory requirements.
- Utilized strong problem-solving skills to successfully investigate and analyze complex accident scenarios.
- Settled claims to contribute to business production goals and objectives.
- Provided exceptional customer service to policyholders by promptly responding to inquiries and resolving claims issues.
- Successfully managed a high volume of cases while meeting established deadlines.
- Participated in continuing education courses related to auto insurance policies and regulations.
Claim Adjuster I
Intact Insurance
08.2022 - 09.2023
- Analyze the information gathered, determine liability, and review assessment of the damages.
- Check details of the Insured's policy to determine coverage.
- Interview the insured and/or witnesses to collect their statements of events to settle claims within your given authority level.
- Provide quality service to external or internal customers.
- Answer queries relating to investigations and the claims process.
- Ensure timely follow up with customers on the status of their claim.
Education
CIP Designation -
Canada Insurance Institute
Diploma - Hospitality Management
NBCC
Moncton, NBSkills
- Client engagement
- Customer Service Standards
- Personnel Management
- Active Listening and Communication
- Problem-solving
- Multitasking
- Organizational Skills
- Analytical Abilities
- Self Motivation
- Teamwork and Collaboration
- Documentation Management
- Attention to detail
- Critical thinking
Languages
Vietnamese Native, English Advanced
Timeline
Property Claim Advisor
Peace Hills Insurance
10.2024 - Current
Auto Claim Advisor
Peace Hills General Insurance
11.2023 - 10.2024
Claim Adjuster I
Intact Insurance
08.2022 - 09.2023
CIP Designation -
Canada Insurance Institute
Diploma - Hospitality Management
NBCC
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