Summary
Overview
Work History
Education
Skills
SOFTWARE
Timeline
Generic

Satara Sharp

Mississauga

Summary

Dedicated Customer Service professional with 22 years experience 5 years in the insurance industry. With a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable, successful at managing multiple priorities with a positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Property Claims Advisor - Non Express

Allstate Corp
03.2024 - Current
  • Built and maintained relationships with clients to provide ongoing support.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Achieved positive outcomes for both the company and clients by skillfully negotiating with opposing parties to reach mutually agreeable resolutions.

Claims Service Representative -Team Lead

ClaimsPro
09.2022 - 03.2024
  • Trained staff on operating procedures and company services.
  • Work with Allstate National Glass Desk to handle escalations, reimbursements and subrogation daily.
  • Handled over 20- 30 Nationwide claims everyday
  • Investigated and resolved customer inquiries and complaints quickly.
  • Negotiated and worked with estimates from vendors daily.
  • Learnt the importance of PIPEDA as collected,organized and stored paper and electronic files for clients

Administrator

Mercedes-Benz Collision Centre
09.2019 - 04.2021
  • Support clients with their claims and worked closely with PD adjusters, regarding rentals,DCPD, collision and comprehensive coverages
  • Mastered working under pressure with high volume calls from clients and insurance companies.
  • Worked with clients for scheduling appointments, handling escalations, and billing concerns

Education

CIP - Certified Insurance Professional

Insurance Institute of Canada
09.2027

Diploma - Medical Office Assistant

ICS
01.2001

Skills

  • Billing - Scheduling
  • Time Management, Account Receivable
  • Attention to Detail -Team Goals- Team Support
  • Customer Service and Assistance
  • 22 years in customer service 5 years in the insurance industry
  • Negotiation and escalation handling
  • Resourceful and Analytical
  • Administrative Duties
  • Relationship Building
  • Client Engagement
  • Compliance requirements
  • Critical Thinking
  • Attention to Detail
  • Problem-Solving
  • Decision-Making

SOFTWARE

  • Microsoft Office
  • Microsoft Outlook
  • AssistPlus
  • Icalls
  • Plus
  • Symbility
  • Focus
  • Mappingtool
  • Workday
  • Repair Centre
  • Progisynce
  • Arms
  • Mitchel Connect
  • Audatex
  • Progilog
  • CDK
  • Mykarma


Timeline

Property Claims Advisor - Non Express

Allstate Corp
03.2024 - Current

Claims Service Representative -Team Lead

ClaimsPro
09.2022 - 03.2024

Administrator

Mercedes-Benz Collision Centre
09.2019 - 04.2021

CIP - Certified Insurance Professional

Insurance Institute of Canada

Diploma - Medical Office Assistant

ICS

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Satara Sharp