Binal Patel
Edmonton,Canada
Summary
To enhance my educational and professional skills in a stable and dynamic workplace. To solve problems in a creative and effective manner in a challenging position.
Overview
3
3
years of professional experience
Work History
Customer Service Desk Associate & Cash Office
Rona
11.2021 - Current
- Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT-related issues or requests
- Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment
- Appropriate use of all tools available for resolution activities
- Assign contacts that cannot be resolved on the first contact to2nd/3rd level support teams as per the knowledge base
- Provide outstanding customer service in a friendly, professional manner
- Develop knowledge and keep up to date on new processes or procedures
- Perform admin duties at the service desk and make sure all the documents are filed properly
- Managing cash transaction and ensuring the safe handling of money
- Making delivery deposited slip
- Delivery reports to manager and providing monthly cash report
- Performing audits
- Completing daily paperwork accurately and efficiently
Education
Web Developer course, photoshop
Northern Alberta Institute of Technology
Edmonton, AB03.2021
Web Developing Bootcamp
Udemy online
01.2021
Bachelor - Information Technologies
Sabar Ins Of Technology, Gujarat University
01.2014
Skills
- Active learning
- Call center experience
- Customer focus
- Complaint handling
- Typing speed
- Customer education
Career Objectives
- Experienced Technical Support Analyst with a demonstrated history of working in the information technology and services industry.
- Analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools.
- Provide and efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of the issue recurring.
- Skilled in Mobile Device Management, Networking and Programming.
- Extensive expertise with Windows Server2008,2012 &2016 environments developed through provisioning and supporting Windows Server.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Desk Associate & Cash Office
Rona
11.2021 - Current
Web Developing Bootcamp
Udemy online
Bachelor - Information Technologies
Sabar Ins Of Technology, Gujarat University
Web Developer course, photoshop
Northern Alberta Institute of Technology
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