Biljana Kalkan
Milton
Summary
Energetic Food And Beverage Server with over 15 years of experience in a range
of customer-oriented service roles. Strong ability to troubleshoot and problem-
solve in fast paced environments. Seasoned leader and decision maker
equipped with the finesse to effectively communicate with variety of personality
types. Seeking to apply professional background with a team that values a guest-
driven approach to hospitality work.
Overview
12
12
years of professional experience
Work History
Fine Dining Server
Pasqualino
Milton
06.2022 - Current
- Delivered exceptional dining service in a high-end restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Assisted guests with menu selections and provided detailed wine recommendations.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Upsold daily specials and promoted unique dishes to enhance guest satisfaction.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Contributed to the development of new menu items and service protocols.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Coordinated with event planners for private dining arrangements and special events.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Fine Dining Server
Sotto Sotto
Oakville
09.2019 - 08.2021
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Participated in regular staff meetings and training sessions to improve service standards.
- Ensured food presentation met high-quality standards before serving to guests.
Fine Dining Server
Black Angus Steak House
Etobicoke
05.2017 - 11.2019
- Executed daily menu presentation and shared distinguished knowledge of certified Angus prime beef and other gourmet menu items.
- Promoted customer satisfaction through personal interaction and suggestive selling.
- Provided fine dining room table service utilizing proper etiquette and honouring tradition.
- Served a high volume of guests and was entrusted with large parties.
Apartment Leasing Agent
Dash Property Management
06.2013 - 11.2016
- Assisted prospective tenants in property tours and lease agreements.
- Managed tenant inquiries and resolved issues promptly and efficiently.
- Conducted market research to stay informed on rental trends and pricing.
- Collaborated with the marketing team to enhance online property listings.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
Education
Some College (No Degree) - Business Administration
Niagara College
WellandReal Estate Sales
Ontario Real Estate Association
Skills
- Fine dining etiquette
- Wine pairing
- Menu presentation
- Event coordination
- Problem solving
- Personalization of service
- POS system operations
- Event service
- Strong communication skills
- Food allergy awareness
Timeline
Fine Dining Server
Pasqualino
06.2022 - Current
Fine Dining Server
Sotto Sotto
09.2019 - 08.2021
Fine Dining Server
Black Angus Steak House
05.2017 - 11.2019
Apartment Leasing Agent
Dash Property Management
06.2013 - 11.2016
Real Estate Sales
Ontario Real Estate Association
Some College (No Degree) - Business Administration
Niagara College