Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bilel Saoudi

Montréal

Summary

Dedicated candidate with a passion for resolving customer issues and providing excellent customer providing excellent customer service. Experienced in resolving
complex technical issues in a timely manner. Possesses a strong understanding of computer systems,hardware, and software. Exceptional hardware, and software. Exceptional interpersonal and communication skills, enabling successful collaboration with customers and colleagues.


Overview

2
2
years of professional experience

Work History

Vendeur

Espace relax
05.2023 - 07.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.

IT Technical Support Intern

Connect.moii
04.2023 - 05.2023
  • customer services
  • Installed and troubleshot hardware components such as printers, scanners, and other peripherals
  • Identified root cause of system errors using debugging tools and techniques
  • Created user accounts, assigned privileges, and managed passwords
  • Configured operating systems, software applications, and network settings to ensure optimal performance.

Delivery et Server

St-Hubert
02.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

IT Support

ESIDEM
Montreal, QC
05.2023

Skills

  • Customer Service
  • Customer care
  • Help Desk Support
  • Hardware: Desktops, Laptops, Printers, Scanners, Mobile Devices
  • Software Installation and Configuration
  • Technical Troubleshooting
  • Operating Systems: Windows 10, MacOS
  • Problem Solving
  • Mobile Device Support
  • Hardware Installation
  • Application Installations
  • Troubleshooting and Diagnostics
  • Computer Maintenance

Languages

English
French

Timeline

Vendeur

Espace relax
05.2023 - 07.2024

IT Technical Support Intern

Connect.moii
04.2023 - 05.2023

Delivery et Server

St-Hubert
02.2022 - 05.2023

IT Support

ESIDEM

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Bilel Saoudi