BILBIN BINU GORY
Toronto,Canada
Summary
Dedicated professional with 6+ years of experience in customer service, finance, and sales. Expertise in understanding client needs and providing effective business solutions. Proficient in Microsoft Office suite, including Excel, Word, Access, PowerPoint, Outlook, Project, and SharePoint.
Overview
4
4
years of professional experience
Work History
Sales and Service Specialist
Tangerine
Toronto, Canada
10.2021 - 05.2023
- Served as a liaison among customers, management, and business partners.
- Assisted customers with product selection, queries, and complaints.
- Enhanced customer retention by nurturing lasting client connections.
- Resolved client and partner issues effectively.
- Successfully adapt to evolving project requirements.
- Actively part of change committees, work groups, and team meetings.
- Ensured commitment to work by being efficient, honest, and showing integrity.
Sales and customer Advisor
T-Mobile
Toronto, Canada
06.2020 - 08.2021
- Handle queries regarding bill payments and deposits.
- Suggested products tailored to sales campaigns, based on data insights.
- Assisted management in operations by contacting clients, maintaining accounts, and troubleshooting.
- Kept updated on ongoing sales and special promotions.
- Ensured prompt response to all communication via phone and email.
Customer Service Representative
JMC Legal Service Inc
Toronto, Canada
04.2019 - 06.2020
- Managed 80-100 customer service requests daily
- Consistently identified efficient methods for business operations.
- Thrived in high-pressure, fast-paced environments.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Postgraduate Diploma - Business
Centennial College of Applied Arts And Technology
Scarborough, None01-2020
Bachelor of Commerce, Honors -
01.2016
Skills
- Customer service
- Detail-Oriented
- Team player
- Exceptional in communication
- Multi-tasking
- Innovative
- Strategic Planning
- Problem-solver
- Critical thinking
- Customer Retention
- Cross-selling
- Dispute Mediation
Volunteering
- Worked in Empire Club of Canada for several events like Nation Builder of The Year Award for Toronto Raptors and Annual Investment Outlook, 2018.
- Delegate at Young Professional Networking Event hosted by Eventbrite.
Timeline
Sales and Service Specialist
Tangerine
10.2021 - 05.2023
Sales and customer Advisor
T-Mobile
06.2020 - 08.2021
Customer Service Representative
JMC Legal Service Inc
04.2019 - 06.2020
Postgraduate Diploma - Business
Centennial College of Applied Arts And Technology
Bachelor of Commerce, Honors -
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