Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Bilal Mokrani

Milton,ON

Summary

Organized, positive, and adaptable Customer Service Professional with experience in streamlining Administrative Operations, seeking to increase experience in the field. Highly capable of managing customer interactions with clear communication, handling transactions with accuracy, and ensuring efficient service delivery. Expertise in teamwork, proactive problem-solving, and multitasking abilities to meet customer needs effectively.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Volunteer

Cashier

Lunch Supervisor

Admin Assistant

MAC Convention
05.2024
  • Registered visitors on the convention database by accurately collecting & inputting information, verifying details, and providing confirmation, ensuring smooth registration processes
  • Distributed convention package, helping customers on exploring the convention
  • Explained schedule and instructions to customers by outlining the different areas and activities, ensuring a sensational experience for customers.

Lunch Supervisor/Recess Supervisor

Viamonde School Board
09.2024 - Current
  • Supervises classes to ensure safety and order
  • Resolves various degrees of conflict on a regular basis both in lunch and in recess
  • Works as a team with other teachers and supervisors to ensure a safe and positive environment
  • Communicates with students and staff in both French and English.

Admin Assistant

Al Huda
09.2022 - 01.2023
  • Took a leadership role by working with other volunteers as a team, completing tasks with fast speed & efficiency
  • Took initiative by asking for further instructions and helping other volunteers with their tasks
  • Completed a variety of tasks including food distribution, printing and distributing papers, among other things.

Education

Computer Science

Wilfrid Laurier University
Milton, ON
06.2028

High School Diploma -

Craig Kielburger Secondary School
Milton, ON
06.2024

Skills

  • Ability to take a leadership role
  • Ability to work independently and as a team
  • Skilled in managing high-pressure situations and resolving conflicts effectively
  • Organized and able to work in a fast-paced environment
  • Adept at identifying issues and developing practical solutions in both clinical and service-oriented contexts
  • Flexible and dependable
  • Ability to follow instructions, standards and guidelines
  • Fluent in English and French
  • Disciplined and committed
  • Ability to take on administrative roles

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Limited Working

Software

Java

Python

C#

Eclipse

Pycharm

Timeline

Lunch Supervisor/Recess Supervisor

Viamonde School Board
09.2024 - Current

Admin Assistant

MAC Convention
05.2024

Admin Assistant

Al Huda
09.2022 - 01.2023

Administrative Assistant

Volunteer

Cashier

Lunch Supervisor

Computer Science

Wilfrid Laurier University

High School Diploma -

Craig Kielburger Secondary School

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Bilal Mokrani