Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Bilal Mokrani

Milton,ON

Summary

Organized, positive, and adaptable customer service/administrative professional with experience in streamlining administrative operations, seeking to increase experience in the field. Highly capable of managing customer interactions with clear communication, handling transactions with accuracy, and ensuring efficient service delivery. Expertise in teamwork, proactive problem-solving, and multitasking abilities to meet customer needs effectively.

Overview

2
2
years of professional experience

Work History

Admin Assistant

MAC Convention
05.2024
  • Registered visitors on the convention database by accurately collecting & inputting information, verifying details, and providing confirmation, ensuring smooth registration processes
  • Distributed convention package, helping customers on exploring the convention
  • Explained schedule and instructions to customers by outlining the different areas and activities, ensuring a sensational experience for customers

Lunch Supervisor

Viamonde School Board
09.2024 - Current


  • Circulated among tables to assist young students with opening milk containers and lunch items.
  • Regulated dismissal of students 5 minutes early and guided them to the hall to prepare for recess
  • Maintained a friendly and approachable demeanor to ensure a positive environment
  • Developed strong relationships with students, establishing trust and rapport that contributed to a positive dining experience.
  • Ensured student safety through vigilant supervision and adherence to school policies.
  • Encouraged students to stay on task of eating meals by reminding students to remain seated and use inside voices.
  • Resolved conflicts expertly and efficiently by surveying a large area

Admin Assistant

Al Huda
09.2022 - 01.2023
  • Took a leadership role by working with other volunteers as a team, completing tasks with fast speed & efficiency
  • Took initiative by asking for further instructions and helping other volunteers with their tasks
  • Completed a variety of tasks including food distribution, printing and distributing papers, among other things

Education

Ontario Secondary School Diploma -

Craig Kielburger Secondary School
06.2024

Skills

  • Ability to take a leadership role
  • Ability to work independently and as a team
  • Skilled in managing high-pressure situations and resolving conflicts effectively
  • Organized and able to work in a fast-paced environment
  • Adept at identifying issues and developing practical solutions in both clinical and service-oriented contexts
  • Flexible and dependable
  • Ability to follow instructions, standards and guidelines
  • Fluent in English and French
  • Disciplined and committed
  • Ability to take on administrative roles

Accomplishments

Was awarded the Ontario Scholar Award in high school for achieving over 80% in grade 12 courses


Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Elementary

Timeline

Lunch Supervisor

Viamonde School Board
09.2024 - Current

Admin Assistant

MAC Convention
05.2024

Admin Assistant

Al Huda
09.2022 - 01.2023

Ontario Secondary School Diploma -

Craig Kielburger Secondary School

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Bilal Mokrani