Bilal Bouh
Calgary,Alberta
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operational Supervisor and Dispatcher
Northwest Tank Lines
11.2022 - 09.2024
- Managed and supervised day-to-day operations of natural liquids gas production and distribution
- Collaborated with cross-functional teams, including H.R (Human Resources) (Human Resources) and maintenance, to optimize production workflows
- Developed and managed driver schedules, optimizing efficiency and ensuring timely deliveries
- Prepared and analyzed operational reports, identifying areas for improvement, and implementing process enhancements
- Proven track record in maintaining a strong supplier base, adhering to supply agreements, and managing vendor performance
- Monitored staff performance and provided feedback on a regular basis.
- Prepared reports on daily operations for management review.
- Planned, scheduled and coordinated activities of operational staff to ensure efficient workflow.
Logistics Technician
Direct I.T
12.2021 - 11.2022
- Efficiently dispatched drivers, ensuring timely and accurate deliveries to customers
- Successfully resolved shipment and inventory issues by meticulously examining the order history and backtracking to identify root causes and implement corrective actions
- Tracked final product shipments, costs, and timelines in accordance with customer requirements, ensuring adherence to delivery schedules and cost efficiency
- Optimized procedures by leveraging logistics IT tools and systems, resulting in streamlined operations and improved overall efficiency
- Prepared accurate and comprehensive reports, meeting the specific requirements and expectations as an operational assistant.
Sales Representative
Shaw
10.2018 - 09.2021
- Placed orders and answered customer questions through email and over the phone to maximize customer service
- Improved overall customer purchasing experiences to promote healthy company growth revenue
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Negotiated prices and set up contracts to finalize sales agreements
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed and maintained relationships with customers to ensure repeat business.
Education
Supply Chain Management
Southern Alberta Institute of Technology
06.2022
Skills
- Strong Communication Skills
- Adaptability and Initiative
- Material Requirements Planning
- Facility Management and Logistics Coordination skills
- Order Processing and Information Management
- Customer Engagement and Quality Control
- Billing and Financial Management
- Administrative Support and Technical Skills
- Demonstrable Customer Service Experience and Skills
- Standard Operating Procedures
- Staff Supervision
- Logistics Coordination
- Safety oversight
- Supplier Relationship Management
- Experience with Quality, Health, Safety, and Environment Compliance
Certification
- Lean Six Sigma Green Belt & Yellow Belt
- Project Management Professional (PMP) Certification
- Microsoft Office (Excel)
Timeline
Operational Supervisor and Dispatcher
Northwest Tank Lines
11.2022 - 09.2024
Logistics Technician
Direct I.T
12.2021 - 11.2022
Sales Representative
Shaw
10.2018 - 09.2021
- Lean Six Sigma Green Belt & Yellow Belt
- Project Management Professional (PMP) Certification
- Microsoft Office (Excel)
Supply Chain Management
Southern Alberta Institute of Technology
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