Bilal Ahmed
Waterloo,Canada
Summary
Results-driven Network Administrator with hands-on experience in configuring, maintaining, and troubleshooting enterprise network infrastructure, including routers, switches, firewalls, and wireless networks. Skilled in network monitoring, system administration, technical support to ensure optimal performance and reliability. Strong analytical and problem-solving abilities, backed by a Master's degree in Software Engineering and a Bachelor's degree in Computer Science. Experienced working in diverse international environments with a commitment to delivering reliable IT solutions and excellent user support.
Overview
11
11
years of professional experience
Work History
Brand Manager E-Commerce and Digital Marketing
Caveyo Design PVT
Islamabad, Pakistan
12.2025 - 03.2026
- Developed and executed data-driven digital marketing strategies across Amazon and e-commerce platforms, optimizing SEO and PPC campaigns and conducting market analysis to enhance brand visibility and growth.
- Developed brand strategies for ecommerce and digital marketing initiatives.
- Managed online product listings across multiple e-commerce platforms.
- Collaborated with cross-functional teams for cohesive branding efforts.
E-commerce & Customer Service
The Scented Market Inc.
Guelph, Canada
04.2022 - 05.2025
- Managed product listings, pricing, SEO, inventory control, KPI tracking, promotions, and customer support for Shopify and Amazon storefronts, enhancing online visibility and customer engagement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Early Childhood Educator and Office Assistant
Jingbell Kindergarten
Chengdu, China
03.2020 - 02.2022
- Developed engaging lesson plans using play-based learning strategies.
- Created a safe and nurturing classroom environment for children.
- Facilitated daily activities that promote social and emotional development.
- Coordinated administrative tasks, including documentation and scheduling, to enhance operational efficiency and provide strong customer service through daily stakeholder communication.
Network Administrator
Pak Datacom Limited
Islamabad, Islamabad
02.2015 - 03.2016
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Configured and maintained routers, switches, and firewalls for optimal performance.
- Managed network security protocols to safeguard system integrity and protect data.
- Troubleshot network issues, minimizing downtime and maintaining system availability.
- Monitored network performance using industry-standard tools for efficiency.
- Collaborated with IT teams to enhance network infrastructure and services.
- Supported implementation of new technologies, enhancing business functions and user experience.
Education
Master's Degree - Software Engineering
University of Electronic Science And Technology of China
Chengdu, China01-2018
Bachelor's Degree - Computer Science
Preston University
Islamabad, Pakistan01-2015
Skills
- Network troubleshooting
- Router configuration
- Network monitoring
- Data backups
- Wireless networking
- System administration
- Technical support
- Shopify
- Amazon Seller Central
- SEO optimization
- Inventory management
- Marketplace analytics
- CRM systems
- Performance analysis
- Marketing strategy
- Supply chain
- Brand management
- Sales analysis
- Team collaboration
- Time management
- Detail-oriented
- Problem-solving
- Team collaboration
- Communication skills
- Critical thinking
- Organization
- Microsoft Office
- Account management
- Issue resolution
Languages
- English
- Urdu
- Chinese
Timeline
Brand Manager E-Commerce and Digital Marketing
Caveyo Design PVT
12.2025 - 03.2026
E-commerce & Customer Service
The Scented Market Inc.
04.2022 - 05.2025
Early Childhood Educator and Office Assistant
Jingbell Kindergarten
03.2020 - 02.2022
Network Administrator
Pak Datacom Limited
02.2015 - 03.2016
Master's Degree - Software Engineering
University of Electronic Science And Technology of China
Bachelor's Degree - Computer Science
Preston University