Bibusha Prasai
Scarborough,ON
Summary
With a strong track record of ensuring guest satisfaction and safety at Toronto Rogers Centre, I thrive in both customer service and security protocols. I have a proven ability to manage incidents and lead teams efficiently, utilizing my problem-solving skills. Skilled in hotel operations, I consistently uphold high standards, contributing to a secure and welcoming environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Silver Hotel Group
05.2023 - 01.2024
- Cleaned and serviced assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
- Reported to supervisor needed repairs or unsafe conditions.
- Responded to guest complaints, special requests and ensured corrective action is taken to achieve complete guest satisfaction.
- Monitored and controlled supplies/amenities and minimized waste within all areas of housekeeping.
- Maintained linen cart and supplies neat and organized to department standards.
- Attended to guest calls, guest requests /guest complaints in the area assigned to me
- Other duties as assigned.
Security Concierge
Toronto Rogers Centre
01.2024 - Current
- Excellent customer service skills
- Maintained guest privacy and organization reputation by keeping information confidential.
- Ensured all safety and access control procedures and maintained a safe work environment.
- Outgoing personality who enjoys interaction with people at a professional level
- Standard First Aid and Level "C" CPR certification is an advantage
- Performed routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
Education
High School Diploma -
Fanshawe College
Toronto, ON12.2024
Skills
- Excellent customer service and communication skills
- Security protocols and procedures, including emergency response and incident management
- Proficient in hotel operations, including front desk, housekeeping, laundry, and public areas
- Strong problem-solving and conflict resolution abilities
Certification
- Security License
- First Aid
- CPR
- Smart Serve
- Food handling Certificate
Affiliations
- My affiliations with Toronto Rogers Centre and Silver Hotel Group helped me develop essential skills in problem-solving, effective communication, and teamwork within a fast-paced environment. I focused on enhancing customer service by prioritizing guest satisfaction and safety, aligning with the venue's commitment to excellence. As a passionate professional, I excel in hospitality skills like guest relations, attention to detail, and service excellence, along with front desk expertise in managing reservations and inquiries. Motivated by a desire for continuous growth, I bring a unique blend of experience and dedication, ensuring meaningful contributions to your team while striving for improvement.
Timeline
Security Concierge
Toronto Rogers Centre
01.2024 - Current
Housekeeping Room Attendant
Silver Hotel Group
05.2023 - 01.2024
High School Diploma -
Fanshawe College