Mary Joy De Pedro
442 Northern Avenue East Sault Ste Marie,ON
Summary
I am an ambitious individual in pursuit of a challenging, growth-oriented career within an esteemed organization, where I can leverage my qualifications and gain valuable professional experience. My objective is to contribute to an organization that offers enduring opportunities for personal development and advancement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Holiday Inn Express - Sault Ste. Marie
320 Bay St, Sault Ste. Marie, P6A 1X1
03.2024 - Current
- Replaced dirty linens with clean items according to established standards of quality control.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replenished room amenities according to established guidelines.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Followed safety procedures when using chemical cleaners and power equipment.
Housekeeping
Algoma Klean Dryz Ltd.
Sault ste. Marie, Ontario
12.2023 - Current
- Vacuum and shampoo carpets
- Clean and sanitize kitchens, and straighten, clean and restock bathrooms
- Cared for furniture throughout the home by spot-cleaning stains, addressing dings and vacuuming thoroughly
- Wiped down and dusted fixtures, surfaces and baseboards
- Checked and changed linens throughout houses
- Collected, sorted and transported recyclable materials.
Contracts Analyst (Helpdesk Analyst)
Unisys Managed Services Corporation
Quezon City, Philippines
10.2018 - 11.2023
- Receiving, recording, analyzing, and resolving problems reported by CRS IT PROJECT
- Ensure all problems/exceptions are logged in the HD System
- Deployment and Support of CRS Application updates and patches
- Provides timely feedback to CRS IT PROJECT and that critical and major issues are escalated to both PSA and Unisys Management
- Reports generation
- Processes e-Census flat files
- Strong customer liaison skills and an understanding of how to manage relations with customers
- Demonstrable aptitude for the configuration, support, and troubleshooting of PCs and PC networks and associated Windows-based software.
Cashier and Office in Charge
SM Megamall
Mandaluyong City, Philippines
11.2011 - 10.2018
- Responsible for directing all operational aspects including distribution operation
- Customer service administration and sales of the brunch
- Handle complains and provide appropriate solutions
- Communicates in the management regarding customer requests and concerns
- Bringing out the best of the branch's personnel by providing training, coaching, development and motivation
- Staying abreast of competing markets and providing reports on market movement and penetration
- Ensuring all targets are met and developing forecasting.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Lagro, Quezon City, Philippines03-2010
Health Care Administration, Post-graduate certificate program -
Sault College
Sault Ste Marie, OntarioSkills
- Customer Service Oriented
- Computer Literate: MS Office
- Knowledge of handling customer complaints
- Ability to work with little supervision and maintain a high level of performance
- Outstanding verbal and written communication skills
- Excellent physical condition and flexibility to work long shifts and overnight
- Excellent hand-eye coordination
- Knowledge of following instructions and learn new techniques
- Have strong process orientation and good organizational skills with keen attention to details
- Can work even under minimum supervision
Certification
- Understanding Medical Terminology micro-credential, Sault College, Sault Ste Marie, Ontario, 01/2024
- Harvard Business Publishing Educations, Sault College, Sault Ste Marie, Ontario, 01/2024, Harvard Manage Mentor: Sharpening Your Business Acumen, Harvard Manage Mentor: Decision Making, Harvard Manage Mentor: Goal Setting, Harvard Manage Mentor: Leading People, Harvard Manage Mentor: Leveraging Your Network, Harvard Manage Mentor: Negotiating
- 2023 Data Privacy Training, Unisys Managed Services Corporation, Quezon City Metro Manila, Philippines, 11/2023
- 2023 Code of Ethics and Business Conduct Training, Unisys Managed Services Corporation, Quezon City Metro Manila, Philippines, 07/2023
- Security Snapshots - Safe Web Surfing, Unisys Managed Services Corporation, Quezon City Metro Manila, Philippines, 04/2023
References
- Marlyn Thomas, 705-297-1202, Algoma Klean Dryz Ltd. - Assistant Supervisor, lyntoddc@gmail.com
- Cristy Ann Frando, 705-975-2634, Group Health Centre - Registered Practical Nurse, cristyannfrando@gmail.com
- Roland Pascua, 705-929-3810, PUC Services Inc. - IT Support System, Roland.pascua@ssmpuc.com
Timeline
Housekeeping Room Attendant
Holiday Inn Express - Sault Ste. Marie
03.2024 - Current
Housekeeping
Algoma Klean Dryz Ltd.
12.2023 - Current
Contracts Analyst (Helpdesk Analyst)
Unisys Managed Services Corporation
10.2018 - 11.2023
Cashier and Office in Charge
SM Megamall
11.2011 - 10.2018
Bachelor of Science - Nursing
Our Lady of Fatima University
Health Care Administration, Post-graduate certificate program -
Sault College
- Understanding Medical Terminology micro-credential, Sault College, Sault Ste Marie, Ontario, 01/2024
- Harvard Business Publishing Educations, Sault College, Sault Ste Marie, Ontario, 01/2024, Harvard Manage Mentor: Sharpening Your Business Acumen, Harvard Manage Mentor: Decision Making, Harvard Manage Mentor: Goal Setting, Harvard Manage Mentor: Leading People, Harvard Manage Mentor: Leveraging Your Network, Harvard Manage Mentor: Negotiating
- 2023 Data Privacy Training, Unisys Managed Services Corporation, Quezon City Metro Manila, Philippines, 11/2023
- 2023 Code of Ethics and Business Conduct Training, Unisys Managed Services Corporation, Quezon City Metro Manila, Philippines, 07/2023
- Security Snapshots - Safe Web Surfing, Unisys Managed Services Corporation, Quezon City Metro Manila, Philippines, 04/2023
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