Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

BIBI SARAH DUSTAGHEER

Halton Hills,ON

Summary

Motivated student pursuing an Advanced Diploma in Computer Programming, demonstrating a strong foundation in software development and coding principles. Possesses hands-on experience in various programming languages and technologies, coupled with a commitment to continuous learning and professional growth. Known for problem-solving skills, attention to detail, and the ability to work effectively in team environments. Eager to contribute to innovative projects and advance technical expertise in a dynamic and challenging setting.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Accenture
11.2021 - 09.2022
  • Assisted customers with special requests and resolved complaints via phone and email
  • Cross-sold cable, mobile products, and fibre broadband services to increase sales revenue. Over 100+ sales.
  • Provided clear explanations of charges, billing, and price changes
  • Conducted regular data entries in company software, Citrix
  • Collaborated with senior management to meet metrics and provided personal assistance
  • Completed mandatory data, safety, and compliance training regularly.

Décor Assistant/Entry Level Accounts Receivable and Accounts Payable Clerk

Timeless Impressions Decor
02.2020 - 08.2020
  • Experienced with QuickBooks Premier - Accountant Edition
  • Supervised invoice processing, purchase orders, expense reports, credit memos, and payment transactions
  • Balanced monthly general ledger accounts and recorded costs and month-end accruals
  • Reconciled vendor statements and addressed payment complaints or discrepancies
  • Managed vendor relationships and maintained inventory of office supplies.

Education

Advanced Diploma - Computer Programming and Analysis

The Humber College Institute of Technology And Advanced Learning
Etobicoke, ON
04.2027

Skills

  • Customer Service-Oriented
  • Good communication skills
  • Data Analytics
  • Microsoft Office Suite
  • Project Management
  • Data Integrity, Information Security
  • Interpersonal Communication
  • Team Leadership/Teamwork
  • Strong Problem Solver
  • Analytical Skill

Accomplishments

  • Timeless Impressions Decor - Employee of the Month (03/2020, 04/2020, 05/2020, 07/2020, 08/2020).
  • Accenture - Volt Champion (04/2022).
  • Consistently exceeded sales targets (100+ sales).
  • Received recognition and awards for outstanding performance.
  • Improved customer satisfaction scores and ratings (5 Stars).

Additional Information

  • Mentored and trained new employees.
  • Participated in volunteer projects and community service (RCAC).

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Customer Service Specialist

Accenture
11.2021 - 09.2022

Décor Assistant/Entry Level Accounts Receivable and Accounts Payable Clerk

Timeless Impressions Decor
02.2020 - 08.2020

Advanced Diploma - Computer Programming and Analysis

The Humber College Institute of Technology And Advanced Learning

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BIBI SARAH DUSTAGHEER