Ishwinder Kaur

Professional Development Studies: Organizational behavior : - learned analyzing organizational problems involving leadership, motivation, job design, structure, culture or ethics and apply relevant theories to develop recommendations

- introduced strong international focus with an emphasis on

diversity, managerial ethics, and development of Total Quality Management.

- Also did Human resource management , marketing research

• Graduation with Distinction, 2016
• Final Grade: A1

• Maintain quality assurance of chats with customer , managing chats back to back to limit of 4 at one time
• Resolve customer issues efficiently by identifying problems, researching solutions and identify suspicious patterns of activity.
• Integrates marketing promotions and programs into customer conversations when questioned or education needed.
• Collaborate with internal and external stakeholders in order to deliver on business objectives.
• Perform required activities to ensure customer's request are accurately processed.
• Escalate complex issue to manager on live chat or seek permission for approval for making exceptions.

• Organized and monitored shipment of products in accordance with customer requirements
• Coordinated daily transportation activities including scheduling, routing, tracking, and documentation
• Monitored compliance with safety regulations and quality standards during transport operations
• Resolved any issues or discrepancies related to product delivery or receipt in timely manner
• Prepare and process client invoices
• Developed and maintained relationships with vendors, carriers, and customers to ensure efficient shipping of goods.

• Assisted customers with product selection and ordering process
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning t sales floor
• Collaborated with team members to maximise productivity and efficiency
• Adhered to safety guidelines while operating machinery or stocking shelves
• Upheld high standards of productivity and quality in operations.

• Managed day-to-day operations of store, including customer service, inventory management, and staff scheduling
• Rotated merchandise and displays to feature new products and promotions
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Verified accuracy of orders before processing them for delivery or pickup
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• Served food and beverages promptly with focused attention to customer needs.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

• Adhered to safety guidelines while operating machinery or stocking shelves
• Utilized POS system to receive and process food and beverage orders.
• Organized inventory shelves for easy access and maintenance of stock levels
• Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
• Served food and beverages promptly with focused attention to customer needs.