BIBIANA CORTES
London,ON
Summary
Seeking a position in customer service that will enable to expand my current skills, knowledge and abilities to grow along with the organization objective.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Lead Team
Disney Store Yorkdale and Fairview Mall
09.2005 - 08.2010
- In charge of Operations: Open and close the store, reconciling tills, taking stock of merchandise, and deliveries.
- Customer service-oriented activities, manage complaints, credits and returns.
- Set up displays of merchandise in windows or display cases.
- Overall store responsibilities, staff and production.
- Manage back office, phone inquiries, online inquiries, office and store supplies, maintaining store software up to date.
- Hire, train and motivate service and sales staff.
- Supervise the daily operations and the staff of the store to ensure the highest quality of service.
Sales Associate
Sears Yorkdale Shopping Centre
07.2005 - 08.2006
- Customer Service. Provide advice about merchandise
- Operate cash register
Education
Medical Office Administration Diploma -
Loyalist College
Belleville, ON04.2014
Hospital Ward Clerk Certificate - undefined
Loyalist College
Belleville, ON06.2006
Skills
- Excellent organizational skills
- Strong commitment to customer service
- Speak candidly and treat others respectfully
- Initiative-taking and eager to learn
- Ability to work as an individual as well as in group
- Computer skills: fully knowledgeable of Microsoft office, and Windows based software
- Listen attentively
- Willing to undergo new challenges to effectively accomplish tasks
- Fully bilingual in Spanish and English
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Languages
Spanish
Native or Bilingual
Interests
- Music
- Crafting and DIY Projects
- Photography
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionTimeline
Lead Team
Disney Store Yorkdale and Fairview Mall
09.2005 - 08.2010
Sales Associate
Sears Yorkdale Shopping Centre
07.2005 - 08.2006
Hospital Ward Clerk Certificate - undefined
Loyalist College
Medical Office Administration Diploma -
Loyalist College
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