HAPPY OSUNBOR
Steinbach,MB
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
14
14
years of professional experience
Work History
Restaurant Team Member
TIM HORTONS
11.2023
- Responding to guest requests in a friendly manner and create exceptional service
- Managing large number of inbound calls for drive through and mobile order
- Coordinate guest orders while ensuring that food service and quality standards are maintained
- Ensures the safety of all store occupants through hazard identification, training and follow-up
- Supervises customer service and production staff in the absence of Store Manager, and during peak customer service times
- Ensure the production of quality finished food items such as sandwiches and wraps.
Voluntary Weekend Care Worker
WINNERS HOME
05.2020 - 08.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Completed household management tasks for clients within private home settings
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Supported with domestic tasks including cleaning, shopping, cooking, feeding, bathing and medication administration
- Ensured daily objects of client's use are in reach, these may include glass, water, book, glasses, newspaper or any other object the client may need
- Implemented behavior intervention and support programs
- Provided emotional support and encouragement to the patients to bring confidence in them.
Customer Support
Ibadan Electricity Distribution Company, Nigeria
06.2015 - 08.2023
- Managed inbound and outbound calls to Management, customers and vendors
- Interacted with customers and vendors ensuring timely response to both internal and external customers queries
- Liaised with Team leads in generating monthly and periodic billing reports
- Collaborated with cross-functional teams such as Performance Management, Finance & Accounts and Regulatory departments on Management Information System (MIS) analysis report
- Documented and prepared periodic billing operations reports and analysis for management to aid management decision making
- Data Entry
- Built and develop custom reports to support analytical needs of management
- Provided operational support for request for archived database reports.
Information System Analyst
Word of God Group of Schools, Nigeria
03.2012 - 05.2015
- Collated, documented and maintained student data held within the schools Management information system and internal database systems
- Responsible for the setup and maintenance of the analysis tool SISRA (Service for Improved Schools Results Analysis) that enabled timely analysis of predicted and actual results
- Assisted the Management team with the interpretation and analysis of student data (results, predictions) as against national and school contexts.
Customer Service Officer
Intercontinental Bank Plc.
03.2009 - 01.2012
- Obtained and processed information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Processed traveler's cheque, foreign currency, and money orders for Customers
- Responded to enquiries and resolved discrepancies concerning customers' accounts
- Educated customers on available banking products and services to address their needs
- Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques, and other related banking transactions.
Education
B.Sc. Computer Science -
Ambrose Alli University, Nigeria
01.2006
Skills
- Excellent verbal and written communication skills
- Excellent organizational skills
- Excellent Customer service skills - Active listener, emphatic, friendly and supportive
- Excellent sales skills- Target driven
- Fast learner
- Proficient in Microsoft Office Suites (SQL, Power BI, Excel, Word)
- Excellent analytical and data entry skills
- Meeting Deadline in a Time-Efficient manner
- Detail - oriented, Critical thinker, team player and can also work alone
- Strong teamwork
- Customer interaction
Languages
English
Full Professional
Timeline
Restaurant Team Member
TIM HORTONS
11.2023
Voluntary Weekend Care Worker
WINNERS HOME
05.2020 - 08.2023
Customer Support
Ibadan Electricity Distribution Company, Nigeria
06.2015 - 08.2023
Information System Analyst
Word of God Group of Schools, Nigeria
03.2012 - 05.2015
Customer Service Officer
Intercontinental Bank Plc.
03.2009 - 01.2012
B.Sc. Computer Science -
Ambrose Alli University, Nigeria
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